Consumer Protection and Postal Services Specialist
Role Overview
Supports consumer protection in the postal sector through data analysis and complaint handling.
Analyzes complaints, identifies trends and risks, and provides evidence-based insights to strengthen regulation and service quality.
Key Skills for This Role
Full Job Posting
Role overview
Supports consumer protection in the postal sector through data analysis and complaint handling.
Analyzes complaints, identifies trends and risks, and provides evidence-based insights to strengthen regulation and service quality.
Duties and responsibilities
- Research consumer trends and postal-sector issues and prepare analytical reports.
- Analyze complaint data to identify trends and improvement areas; handle and resolve complaints and inquiries.
- Prepare reports, presentations, and briefings; maintain accurate complaint records and data.
- Support consumer awareness materials and outreach initiatives.
- Coordinate with internal teams and stakeholders and help improve consumer protection processes and regulatory effectiveness.
Qualifications
- Bachelor's degree in Statistics, Business Administration, Law, Social Sciences, or a related field.
- Three years of relevant experience in data analysis, consumer protection, regulatory affairs, or a related field.
- Complaint handling, analytical research, or postal, telecommunications, or public-sector experience is an advantage.
Performance areas
Timely, accurate, and useful analytical reports and research outputs.
Effective complaint resolution and accurate, complete complaint records.
Contribution to consumer awareness initiatives and improved consumer protection processes and regulatory outcomes.
Effective coordination with internal teams and external stakeholders.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at ECCO Gulf Majorel Qatar
Receptionist
, QAT
ECCO Gulf Majorel Qatar seeks a professional Receptionist to manage the front desk and represent the company as first point of contact. The role covers greeting visitors, handling calls, mail, appointments, and administr
Project Manager
, QAT
The employer is seeking a Project Manager with at least 10 years of project management or relevant experience. The role oversees project delivery, planning, stakeholder coordination, risk management, and reporting. Fluen
Senior SAP HCM - HR Process Management
, QAT
The employer seeks a senior SAP HCM professional to manage HR processes spanning payroll, personnel administration, organizational management, employee data, and reporting. The role requires 15 years of hands-on SAP HCM
Head of Fixed Assets and Inventory
, QAT
The employer is seeking a finance leader to manage fixed-asset and inventory accounting, controls, reporting, reconciliation, and audit coordination. The role requires a relevant finance qualification, extensive accounti
Technical Support Specialist
, QAT
The employer is seeking a Technical Support Specialist to maintain, troubleshoot, install, and support software, hardware, databases, and Vision-Box equipment. The role handles incidents, root-cause analysis, customer co