Consultant - Pulmonology
Skills
About This Role
Overview
- Specific Responsibilities for this Role
- Continuously builds and shares knowledge to deliver expert service within own scope of work, drawing on expertise of others as needed, and shares knowledge.
- Identifies and understands real needs and expectations of clients in a professional manner, and shares with relevant team members.
- Responds to client complaints in a timely and effective manner and provides feedback on progress.
- Keeps clients updated with relevant and accurate information and involves them in decisions that affects them.
- Focuses on consistently delivering a positive client experience.
- Completes tasks in accordance with set procedures and guidelines.
- Takes care to perform all tasks precisely and accurately to minimise errors.
- Identifies and reports non-compliance to relevant stakeholders, constructively.
- Continuously evaluates quality of own work and provides feedback on progress.
- Delivers on work outputs with high level of energy, focussed effort and pace.
- Remains professional and focussed on attaining results despite obstacles and setbacks.
- Builds positive working relationships with immediate colleagues.
- Handles conflict calmly and contributes to find a way forward.
- Demonstrates openness to diverse views and opinions.
- Demonstrates empathy by trying to understand the feelings, needs, concerns and/or emotional state of others.
- Identifies and utilises networks within own work environment.
- Aligns individual behaviour to support and meet team goals.
- Proactively and respectfully shares all relevant viewpoints with others and seeks their input.
- Clarifies and understands own role and responsibilities within the team.
- Recognises, appreciates and respects individual differences.
- Actively participates and builds a positive team spirit.
- Identifies and responds effectively and tactfully in a sensitive or difficult situation.
- Confronts and defuses difficult situations/conflict in a non-judgemental manner.
- Identifies and reacts appropriately to non-verbal cues Recognises and is aware of own biases and emotions and their effects on self and others.
- Effectively manages own feelings, guards against inappropriate displays of emotions.
- Listens attentively, considers and responds appropriately to the feelings and attitudes of others.
- Remains focussed under pressure and perseveres despite setbacks and obstacles to fulfil work outputs
Occupational Safety and Health Management Systems
- Comply with reasonable OSH instructions, policies and safe working procedures
- Use of appropriate personal protective equipment and safety systems.
- Be familiar with emergency and evacuation procedures
- Not willfully or recklessly endanger anyone’s health and safety
- Assist with the preparation of risk assessments
- Report OSH Hazards, incidents, Near misses and issues
- Reduce, Reuse, Recycling of waste as much as possible
- Attend all OSH Trainings, awareness programs and mock drills.
- Participates in the OSHMS audits, inspections, ensuring standards are maintained
- Prevention and Control of Infection (PCI):
- PCI is everyone’s responsibility. All staff are required to read and implement the NMC PCI Policy and Strategy in an effort to maintain the highest possible standards of cleanliness at all times, thus reducing the risk of infection in patients, staff and visitors.
- The strictest hand hygiene, 5 moments of hand hygiene, bare below the elbows and environmental care, will be expected of all staff, including the post holder, at all times.
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