Computer-Aided Dispatch (CAD) Coordinator

About the Department

Position Duties

• Associate’s Degree in Criminal Justice, Information Systems, or related field, and three (3) years of experience installing and troubleshooting computer problems; or an equivalent combination of training and experience sufficient to successfully perform the essential duties of the specific position as listed above.

Minimum Qualifications

• Preferred - Emergency Number Professional (ENP) Certification Must be able to obtain DCI (Department of Criminal Investigation) certification through the State Bureau of Investigation (SBI) to perform the essential duties of this position. U.S. citizenship is required to obtain DCI certification. The ability to obtain DCI certification is determined through testing and successful fingerprint background check results. Access to the DCI database cannot be granted by the SBI if any of the following circumstances apply: (1) Conviction of a felony (2) Conviction of a Class B Misdemeanor within the last 10 years (3) Conviction of two or more Class B Misdemeanors regardless of the date of conviction
• Preferred - Emergency Number Professional (ENP) Certification
• Must be able to obtain DCI (Department of Criminal Investigation) certification through the State Bureau of Investigation (SBI) to perform the essential duties of this position. U.S. citizenship is required to obtain DCI certification. The ability to obtain DCI certification is determined through testing and successful fingerprint background check results.
• Access to the DCI database cannot be granted by the SBI if any of the following circumstances apply: (1) Conviction of a felony (2) Conviction of a Class B Misdemeanor within the last 10 years (3) Conviction of two or more Class B Misdemeanors regardless of the date of conviction

Other Qualifications

• T his is a continuous posting that is open until filled with a priority application date of Wednesday 9/9/2026 . Applications will be active for a period of 90 days. You must submit a new application every 90 days to keep your application actively under consideration for opportunities that arise. Applications will be screened by Human Resources. Applicants referred to the department will receive an email requesting important information pertinent to the position applied for. Please be sure to check your email for this communication so we may proceed with the next step in the recruitment process in a timely manner. All updates regarding an application can be viewed through your applicant portal. In compliance with G.S. 153A-94.2(b), if this position requires an applicant for employment to work with children in any capacity, the county must require the applicant to undergo a criminal history record check conducted by the SBI for all offers of employment made after October 1, 2025. These checks must be performed in accordance with G.S. 143B-1209.26, which authorizes the SBI to provide fingerprint-based state and national criminal record checks to cities and counties. Additional information on how to complete this required check will be provided to the selected candidate after an offer of employment is accepted.
• In compliance with G.S. 153A-94.2(b), if this position requires an applicant for employment to work with children in any capacity, the county must require the applicant to undergo a criminal history record check conducted by the SBI for all offers of employment made after October 1, 2025. These checks must be performed in accordance with G.S. 143B-1209.26, which authorizes the SBI to provide fingerprint-based state and national criminal record checks to cities and counties. Additional information on how to complete this required check will be provided to the selected candidate after an offer of employment is accepted.

Benefits

• New Hanover County offers a competitive benefits package designed to encourage and support your health, well-being and productivity to include Employer paid 401k deferred compensation contributions (5% for sworn law enforcement and 2.5% for all other benefits eligible positions); Retirement plan through the NC Retirement system; Paid sick and personal leave + 13 paid holidays per year; Paid parental leave; Paid community services leave to give back to our community; Education leave to obtain a degree within your line of work; Medical, dental, vision insurance + many other insurance options; Employee assistance program; 100% employer paid long term disability; Onsite, employer-paid health and wellness center which includes a nurse practitioner and physical therapist; Professional development trainings & leadership initiatives; Opportunities to make a difference in your community; And so much more! Benefit options for eligible positions include medical, dental, elective supplemental insurance options including short-term disability, vision, flexible spending accounts, voluntary term life, cancer, accident, and critical illness policies. Employees who elect medical and dental insurance within the specified timelines provided during on-boarding, will have coverage effective on their date of hire. For more information about New Hanover County benefit options, including our benefit rates, please click here. Please check out our careers page at www.nhcgov.com/careers for more information on why New Hanover County is a great place to work. Note: All positions listed as temporary, casual part time, volunteer, and intern are not eligible to receive benefits. P art-time position with fewer than 20 scheduled hours per week will not include benefits.
• New Hanover County offers a competitive benefits package designed to encourage and support your health, well-being and productivity to include
• Employer paid 401k deferred compensation contributions (5% for sworn law enforcement and 2.5% for all other benefits eligible positions); Retirement plan through the NC Retirement system; Paid sick and personal leave + 13 paid holidays per year; Paid parental leave; Paid community services leave to give back to our community; Education leave to obtain a degree within your line of work; Medical, dental, vision insurance + many other insurance options; Employee assistance program; 100% employer paid long term disability; Onsite, employer-paid health and wellness center which includes a nurse practitioner and physical therapist; Professional development trainings & leadership initiatives; Opportunities to make a difference in your community; And so much more!
• Retirement plan through the NC Retirement system; Paid sick and personal leave + 13 paid holidays per year; Paid parental leave; Paid community services leave to give back to our community; Education leave to obtain a degree within your line of work; Medical, dental, vision insurance + many other insurance options; Employee assistance program; 100% employer paid long term disability; Onsite, employer-paid health and wellness center which includes a nurse practitioner and physical therapist; Professional development trainings & leadership initiatives; Opportunities to make a difference in your community; And so much more!
• Paid sick and personal leave + 13 paid holidays per year; Paid parental leave; Paid community services leave to give back to our community; Education leave to obtain a degree within your line of work; Medical, dental, vision insurance + many other insurance options; Employee assistance program; 100% employer paid long term disability; Onsite, employer-paid health and wellness center which includes a nurse practitioner and physical therapist; Professional development trainings & leadership initiatives; Opportunities to make a difference in your community; And so much more!
• Paid parental leave; Paid community services leave to give back to our community; Education leave to obtain a degree within your line of work; Medical, dental, vision insurance + many other insurance options; Employee assistance program; 100% employer paid long term disability; Onsite, employer-paid health and wellness center which includes a nurse practitioner and physical therapist; Professional development trainings & leadership initiatives; Opportunities to make a difference in your community; And so much more!
• Paid community services leave to give back to our community; Education leave to obtain a degree within your line of work; Medical, dental, vision insurance + many other insurance options; Employee assistance program; 100% employer paid long term disability; Onsite, employer-paid health and wellness center which includes a nurse practitioner and physical therapist; Professional development trainings & leadership initiatives; Opportunities to make a difference in your community; And so much more!
• Education leave to obtain a degree within your line of work; Medical, dental, vision insurance + many other insurance options; Employee assistance program; 100% employer paid long term disability; Onsite, employer-paid health and wellness center which includes a nurse practitioner and physical therapist; Professional development trainings & leadership initiatives; Opportunities to make a difference in your community; And so much more!
• Medical, dental, vision insurance + many other insurance options; Employee assistance program; 100% employer paid long term disability; Onsite, employer-paid health and wellness center which includes a nurse practitioner and physical therapist; Professional development trainings & leadership initiatives; Opportunities to make a difference in your community; And so much more!
• Employee assistance program; 100% employer paid long term disability; Onsite, employer-paid health and wellness center which includes a nurse practitioner and physical therapist; Professional development trainings & leadership initiatives; Opportunities to make a difference in your community; And so much more!
• 100% employer paid long term disability; Onsite, employer-paid health and wellness center which includes a nurse practitioner and physical therapist; Professional development trainings & leadership initiatives; Opportunities to make a difference in your community; And so much more!
• Onsite, employer-paid health and wellness center which includes a nurse practitioner and physical therapist; Professional development trainings & leadership initiatives; Opportunities to make a difference in your community; And so much more!
• Professional development trainings & leadership initiatives; Opportunities to make a difference in your community; And so much more!
• Opportunities to make a difference in your community; And so much more!
• And so much more!
• Benefit options for eligible positions include medical, dental, elective supplemental insurance options including short-term disability, vision, flexible spending accounts, voluntary term life, cancer, accident, and critical illness policies. Employees who elect medical and dental insurance within the specified timelines provided during on-boarding, will have coverage effective on their date of hire. For more information about New Hanover County benefit options, including our benefit rates, please click here.
• Please check out our careers page at www.nhcgov.com/careers for more information on why New Hanover County is a great place to work.

Supplemental Questions