Compliance Operations Supervisor

AMBITION - We dream big, try things out and always ask “why not?” and “what if?” We’re ambitious in our thinking and our delivery

RESPONSIBILITY - We get involved, bring our perspective, and are always open to new ideas. We take personal responsibility

COMMUNITY - We value a sense of belonging, trusting each other and encouraging authenticity. We contribute to our community

Compliance Operations BAU Support: Support the day-to-day execution of Compliance Operations activities across Australia and New Zealand, including customer onboarding, ongoing due diligence, transaction monitoring, sanctions and PEP screening, fraud-related reviews, and case management activities, ensuring work is completed accurately, consistently, and in line with applicable regulatory requirements, internal policies, and agreed service standards.

Quality Assurance and Control: Perform quality assurance reviews across key compliance operational processes to assess the accuracy, completeness, and effectiveness of work performed. Identify trends, control gaps, training needs, and areas for improvement, and support the implementation of corrective actions to strengthen operational quality and compliance outcomes.

Special Projects and Process Improvements: Contribute to special projects, regulatory change initiatives, system enhancements, and process improvement activities impacting Compliance Operations. Support the design, testing, implementation, and documentation of improved workflows, controls, and procedures to enhance efficiency, consistency, and regulatory alignment.

Operational Training and Knowledge Sharing: Develop, coordinate, and deliver operational compliance training, guidance materials, and knowledge-sharing sessions for Compliance Operations and relevant business teams. Ensure training content is practical, current, and aligned with policies, procedures, quality assurance findings, and regulatory expectations.

Operational Remediation Activities: Support and coordinate remediation activities arising from quality assurance findings, audit reviews, regulatory changes, system issues, or identified process gaps. Track remediation actions through to completion, escalate risks or delays where required, and help ensure sustainable fixes are embedded into BAU processes.

Escalations and Compliance Advice: Review and support the resolution of complex or escalated compliance operations matters, applying sound judgement and risk-based analysis. Provide practical guidance to operational and cross-functional stakeholders to ensure consistent decision-making and appropriate management of compliance risks.

Policies, Procedures, and Documentation: Assist with the maintenance and enhancement of Compliance Operations procedures, work instructions, training materials, and supporting documentation, ensuring they remain accurate, fit for purpose, and aligned with regulatory obligations, internal policies, and operational practices.

Law, Economics, Business Administration Bachelor’s degree, or equivalent.

Minimum +2 years of experience in AML/CTF environment or Compliance Risk management.

Experience writing policies and performing compliance risk assessments.

Strong analytical, operational, and problem-solving skills are a must.

Strong verbal and written communication skills.

Demonstrated ability to lead, coach and supervise a team of analysts.

Well versed in Excel, Power BI and data analysis, with high attention to detail.

Competitive market-based salary

Annual Discretionary Bonus

12% Superannuation

Healthcare

20 days annual leave increasing with each year of service (capped at 25 days

Paid day off for your Birthday

Discounted Euronet Employee Share Purchase Plan (ESPP)

Plumm Mental Health and Wellbeing

Volunteering day for a charity of your choice