Platform Technical Solutions Manager

Description

Key Responsibilities

• Become the trusted technical advisor to Prospects, Clients and Partners for Xe’s Platform solutions
• Develop a deep understanding of integrated solutions to guide Prospects and Partners to the solution of best fit for their business and technology needs
• Deliver demos that highlight key features and benefits, customizing the demo and delivery to speak to the specific prospect needs
• Document and analyze feedback, pain points and new feature requests for the Product team to inform and drive the roadmap for continuous product improvement
• Manage timelines, project risks, and issues
• Develop detailed integration plans and schedules
• Provide pre- and post-sales technical support to Clients, Prospects and Partners
• Own the end-to-end technical onboarding of new Clients through to go-live
• Identify and manage integration dependencies and critical path activities
• Assist in communicating technical documentation and resources to support client onboarding
• Collaborate cross-functionally with sales, product, compliance, and engineering teams Facilitate team and cross-functional meetings to manage priorities and deliverables
• Ensure compliance with company policies, procedures, and standards
• Stay up to date on embedded finance and international payments market trends including competitor solutions

Qualifications

• Experience in a technical pre-sales, solutions engineering, integration management, or technical project management, preferably in embedded finance, fintech or payments
• Strong knowledge of project management methodologies and tools with strong attention to detail to track initiatives, projects, and deliverables
• Familiarity with ERP platforms (e.g. Microsoft Business Central, Sage) is a strong advantage
• Excellent communication skills are required; ability to communicate complex technical information to various parties including non-technical members of the organization and client counterparts
• Experienced in explaining the use of and consuming APIs using RESTful architecture
• Comfortable collaborating with product team on custom flows (e.g.. experience with Figma or similar); to design solutions that meet custom requirements
• Knowledgeable in integrations between different systems and platforms using various APIs and technologies
• Collaborative work style with the ability to work independently and as part of a team, unifying approach across internal teams
• Self-starter that aims for continuous improvement
• Champion for the Prospect, Client or Partner internally and develop strong relationships with key internal colleagues to ensure a proactive approach to external counterpart needs
• Bachelor's degree required
• Competitive market-based salary
• Annual Discretionary Bonus
• Company-paid health insurance, with discounted family cover available.
• 20 days annual leave increasing with each year of service (capped at 25 days)
• Paid day off for your Birthday
• Discounted Euronet Employee Share Purchase Plan (ESPP)
• Plumm Mental Health and Wellbeing
• Volunteering day for a charity of your choice