Compliance Officer

About the role

Key responsibilities

• Handle client inquiries and support requests across email, telephone, online chat, and other channels; provide accurate information and timely responses.
• Investigate service issues, coordinate solutions, follow up on open requests, and escalate complex or urgent matters.
• Maintain client interaction, complaint, feedback, and service records; assist with account inquiries, updates, documentation, and onboarding.
• Coordinate with internal departments, appointments, service schedules, and client-related activities.
• Prepare reports and service summaries, monitor feedback, and identify improvements to service quality and response times.
• Support client retention through regular communication and proactive concern resolution; protect confidential information.
• Stay informed about products, services, and procedures and communicate consistently with clients.

What the employer is looking for

• Excellent written and verbal communication, strong interpersonal skills, and a professional, patient, client-oriented approach.
• Good problem-solving, organization, attention to detail, time management, and ability to manage competing requests and deadlines.
• Ability to collaborate across departments and communicate with clients from different backgrounds and professional levels.
• Strong documentation, recordkeeping, and follow-up skills; ability to handle confidential information responsibly.
• Proficiency in Microsoft Word, Excel, and Outlook. CRM, ticketing platform, and client management tool familiarity is advantageous.

Qualifications and experience

• A diploma or bachelor's degree in business administration, communications, marketing, customer service, or a related field is preferred.
• Prior experience in client support, customer service, account coordination, or client relations is preferred.
• Experience handling inquiries, resolving service issues, maintaining client communications and databases, preparing reports, and managing support documentation.
• Knowledge of CRM software, digital customer service tools, professional communication, confidentiality, service quality, and service coordination.
• Knowledge of UAE business practices and regional client expectations is a plus; relevant additional training or certifications are advantageous.

Why join

• The description offers flexible working arrangements and identifies full-time or part-time work options.
• The role offers opportunities for training, professional development, and experience in client service and relationship management.

Application

• Applicants are invited to share relevant client support experience, communication skills, relationship management achievements, complaint handling, service coordination, CRM knowledge, or qualifications.