Compliance Analyst

Job Summary

Essential Duties and Responsibilities

• This list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities as management may deem necessary.
• Prepares and reviews client required complaint reports
• Assists in monitoring resolution rates of consumer complaints
• Completes assigned audits and control measures
• Completion of assigned call monitoring
• Research client and regulatory requirements for process implementation
• Drafts policy and procedure documentation
• Other responsibilities as assigned

Required Skills/Abilities

• High school diploma (or equivalent) is required; prefer a Bachelor’s degree or 1-2 years’ experience in a legal profession.
• Must be able to manage shifting priorities in a fast-paced, results-driven environment. Individual must be proficient in the Microsoft Suite of products.

Education and Experience

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.
• Frequently required to talk or hear, and use hand to type, handle, or touch objects.
• Regularly required to stand and walk, and may be required to stoop, bend, or reach above the shoulders.
• Must be able to occasionally lift up to 25 pounds at times.
• Must be able to access and navigate each department at the organization’s facilities.

Work Environment

Schedule

• 8am to 5pm Monday through Friday with flexibility to meet business needs.
• Benefits:
• Health Insurance
• Dental
• Vision
• Health Savings Account
• 401(k) with Company Match
• Life Insurance
• Short & Long-Term Disability
• Paid Time Off (PTO)
• Employee Referral Program
• Volunteer Time Off
• Career Opportunities