Community Services Program Manager

• Supervise Mental Health Workers who provide IHS support and 24-hour Emergency Services.
• Provide guidance, direction, and performance feedback to employees.
• Conduct annual performance reviews and ensure staff meet training requirements.
• Make hiring and termination recommendations for direct care staff.
• Offer clinical and professional support to enhance participant development in coping skills, employment readiness, and independent living.
• Meet with potential participants and providers to share information about RTI’s services.
• Complete intake assessments and documentation such as IAPP, CSSPA, Self-Management Assessments, and goal planning.
• Support development and implementation of new programs and services.
• Ensure person-centered approaches are reflected in service delivery.
• Monitor and ensure licensing compliance for all assigned programs.
• Manage 24-hour Emergency Support Services including shift assignments and on-call scheduling.
• Provide direction during mental health crises and guide staff on handling verbal or physical aggression.
• Apply de-escalation techniques and motivational interviewing to support crisis stabilization.
• Facilitate interdisciplinary team meetings and collaborative planning with other programs or external agencies.
• Lead communication across internal departments and external case managers to support participant success.
• Review participant progress notes and ensure service fidelity.
• Maintain documentation of significant events related to staff and participants.
• Complete incident reports and follow-up actions as required.
• Develop and manage program schedules and budgets.
• Undertake additional projects as assigned.
• The Program Manager shall be qualified under Minnesota law as follows : Bachelor’s degree in a field related to human services; and one year of full-time work experience providing direct care services to persons with disabilities or persons age 65 and older OR Associate degree in a field related to human services; and two years of full-time work experience providing direct care services to persons with disabilities or persons age 65 and older OR Diploma from an accredited postsecondary institution in a field related to human services; and three years of full-time work experience providing direct care services to persons with disabilities or persons age 65 and older OR A minimum of 50 hours of education and training related to human services and disabilities; and four years of full-time work experience providing direct care services to persons with disabilities or persons age 65 and older, under the supervision of a staff person who meets one of the above qualification combinations (Bachelor’s, Associate, or Diploma with required experience)
• Bachelor’s degree in a field related to human services; and one year of full-time work experience providing direct care services to persons with disabilities or persons age 65 and older OR
• Associate degree in a field related to human services; and two years of full-time work experience providing direct care services to persons with disabilities or persons age 65 and older OR
• Diploma from an accredited postsecondary institution in a field related to human services; and three years of full-time work experience providing direct care services to persons with disabilities or persons age 65 and older OR
• A minimum of 50 hours of education and training related to human services and disabilities; and four years of full-time work experience providing direct care services to persons with disabilities or persons age 65 and older, under the supervision of a staff person who meets one of the above qualification combinations (Bachelor’s, Associate, or Diploma with required experience)
• At least 2 years of experience working in community based services.
• Willingness to travel within the Metro Area, for applicable mileage reimbursements, with a current driver’s license, clean record, and personal vehicle with insurance; and able to transport clients in that vehicle.
• Must pass the required background check and remain eligible to provide services as defined by the Minnesota Department of Human Services.
• Bachelor’s or Master's degree in a field related to human services
• At least 1 year of experience in supervisory position
• Generous PTO: Accrue paid time off based on tenure: up to 120–208 hours annually depending on years of service
• On-Demand Pay : Access your earned pay anytime.
• Paid Holidays : 7 company-paid holidays + 1 floating holiday.
• Retirement : 401(k) with company matching contribution.
• Health Benefits : Medical, dental, and vision insurance.
• Professional Growth : CEU courses, clinical supervision, and monthly paid trainings relevant to services provided.
• Career Advancement Opportunities : Grow within RTI.

Physical & Mental Requirements Employees in this role must be able to:

• Walk, stand, sit, bend, climb stairs, use a ladder, and perform crisis prevention/intervention techniques
• Use hands for writing, typing, data entry, and medication dispensing
• Lift up to 40 lbs. and occasionally exert physical effort during duties
• Maintain vision and hearing necessary for reading charts, operating office equipment, using a computer, and driving a vehicle