Community Management Supervisor (Arabic Speaker)

Job Details

• **Title:**

Community Supervisor

• **Reports To:**

Community Manager And Community Assistant Manager

• **Division:**

Districts & Communities

• **Department:**

Community Management

• **Location:**
• On-site – Community

Job Purpose

Operations

• Conduct regular inspections and take necessary action to address HSE-related issues.
• Highlight concerns to service providers through formal reports and CAFM systems.
• Maintain an up-to-date community action tracker and ensure proper follow-up on action items.
• Coordinate with security, issue Notices of Violation, and resolve community-related service requests.
• Organize and conduct joint inspections with service providers to evaluate performance and service standards.
• Maintain up-to-date knowledge of Facilities Management contract deliverables.
• Verify work completion on-site before approving completion reports.
• Identify and implement operational improvements to enhance efficiency and community management.

Customer, Resident & Owner Relations

• Monitor and manage customer requests, complaints, service requests, emails, calls, and portal inquiries.
• Draft and respond to customer communications in a timely manner.
• Attend to walk-in residents and customers.
• Ensure compliance with community rules and regulations through the violation management process.
• Identify opportunities to improve community living standards and resident satisfaction.
• Communicate planned maintenance activities, emergency works, and service disruptions to residents.
• Maintain accurate tenant records and update community portal information.
• Support and participate in community engagement events.
• Prepare for and attend Board Meetings and Annual General Assemblies.

Financial & Administrative Responsibilities

• Review financial statements with the Community Manager.
• Support service charge budget preparation and recommend necessary amendments.
• Apply legal provisions related to service charge collection where applicable.
• Maintain all community management forms and records.
• Prepare and load financial budgets for the issuance of service charge invoices.
• Process requests for advertisements and flyer distribution within the community.
• Assist with tendering processes for services required by the Owners' Association.

Qualifications

• Bachelor’s Degree.
• Basic Community Management certification from a recognized institute is desirable.

Experience & Skills

• Minimum 2 years of experience in a similar role within an Owners' Association or Property Management company, or 3 years in hotel front-office roles.
• Proven track record in customer service and stakeholder management.
• Ability to manage pressure and perform effectively in a demanding environment.
• Fluent in written and spoken English; Arabic is preferred.
• Proficient in Microsoft Word, Excel, and PowerPoint.
• Excellent time management and a proactive approach to work.