Communication Trainer

YEARS OF EXPERIENCE: 1 to 3 Years

Role And Key Responsibilities

• Knows, understands and appropriately applies soft skills, methods and processes required for the position.
• Keeps current with new and (or) updated soft skills / techniques, trends and development in the field
• Soft skill learning content creation including experiential learning programs on soft skills
• Thorough understanding of performance data analysis for TNA / TNI
• Consistent alignment with operations by auditing calls and chats, understanding needs, conducting refresher training as per requirement
• Demonstrating innovation in training by incorporating the floor requirement into the curriculum
• Maintaining Data and MIS as per the training BPMS / requirement
• Proactively implement best practices and add value to the program
• Contribute to process improvements and innovation in the training function
• Attend the Training for client or CNX requirements
• Conduct Need analysis and share feedback with the stakeholders
• Meeting the monthly Conversion & Effectiveness targets
• Providing Feedback to the New Hires

Key Skills And Knowledge

• Must be a confident communicator and presenter
• Strong writing, editing, publishing skills are essential, including ability to present concepts verbally
• Ability to facilitate classroom training sessions on soft skills
• Ability to engage participants while in training
• Ability to ask the right questions to gauge learners / participants
• Ability to motivate participants for performance
• Ability to prepare and present information using MS Word, PPT, Excel
• Ability to actively listen and accordingly bring out opportunity areas from the agents
• Ability to provide solutions for opportunity areas and further coach individuals to bring positivity and motivate for better performance
• Embed sales culture through coaching / mentoring

Educational Qualification

• Graduation

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