Commis II
Role Overview
The description seeks a hotel guest-service professional to support hotel operations and guest satisfaction.
Key Skills for This Role
Full Job Posting
Role overview
The description seeks a hotel guest-service professional to support hotel operations and guest satisfaction.
Responsibilities
- Welcome guests and provide professional, courteous service throughout their stay.
- Handle guest check-in and check-out accurately and efficiently.
- Respond to guest inquiries, requests, and complaints promptly and professionally.
- Provide accurate information about hotel facilities, services, and operating hours.
- Coordinate with other departments and follow up on guest requests to ensure timely resolution.
- Maintain professional communication and uphold hotel service standards.
Requirements
- Previous experience as a Guest Service Agent, Front Office Agent, or in a similar hospitality position in the UAE hotel industry.
- Excellent verbal communication and interpersonal skills in English.
- Strong customer-service skills, a professional attitude, and good problem-solving ability.
- Presentable and able to work under pressure, multitask, and work flexible shifts, including weekends and public holidays.
- Familiarity with hotel property management systems (PMS) is an advantage.
Pay
- Pay is AED 1,200–1,300 per month.
Workplace
- Work location is in person.
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