Commercial Operations Manager : Middle East and Africa

Vacancy Name

Job Description

• **Technology…...or technology that** **breathes life** **into work?
• SHL, People Science.
• People Answers.**
• Join SHL in redefining the $10B Talent Intelligence market, unlocking new opportunities for growth and innovation.
• As organizations worldwide look to identify the skills of the future and the impact of AI, SHL can offer its clients end-to-end, data-driven workforce insights that power smarter people outcomes.
• The **Senior Manager – Commercial Operations** is responsible for driving operational excellence across the full commercial lifecycle, including pipeline governance, forecasting, deal approvals, contracting, and revenue realization.
• This role ensures commercial discipline, operational efficiency, and compliance while enabling scalable and predictable revenue growth across the region.
• The role acts as a strategic partner to commercial leadership and as an operational control point ensuring accuracy, accountability, and efficiency in all commercial activities.
• **An excellent benefits package** is offered in a culture where career development, collaboration and diversity and inclusivity are all intrinsic to our culture.
• There’s no better time to become part of something transformational.
• **Location & Eligibility:** Role can be based in **United Arab Emirates or Saudi Arabia,** Saudi National or UAE National candidates are encouraged to apply.
• Hybrid working is available.
• What you will be doing
• Support the Regional Managing Director with execution of regional commercial strategy and revenue growth plans.
• Translate strategic priorities into operational frameworks, KPIs, and execution plans.
• Partner with Business Development and Account Management teams to ensure disciplined commercial execution.
• Own pipeline governance and ensure accuracy and integrity of CRM data.
• Support Regional MD and Commercial Leadership with driving forecasting discipline and accountability across commercial teams.
• Support pricing governance, deal structuring, and commercial approvals.
• Ensure compliance with internal policies and audit requirements.
• Support complex deal structuring and contract execution.
• Work closely with Legal, and Finance to ensure smooth deal support to commercial teams.
• Identify and resolve operational bottlenecks impacting deal closure and revenue realization.
• Provide Regional Managing Director and commercial leadership with actionable insights to improve commercial performance and efficiency.
• What we are looking for from you
• Experience in Commercial Operations, Revenue Operations, Sales Operations, or Business Operations
• Experience in SaaS, technology, consulting, or enterprise solutions preferred
• Experience supporting regional commercial teams and enterprise or government clients preferred
• Strong experience working with CRM and analytics platforms (Salesforce, Tableau, etc)

Essential

• Bachelor’s degree in Business Administration, Finance, Economics, or related field
• **Fluency in Arabic and English languages**

Desirable

• MBA qualification in business related field
• The candidate must have the right to work in KSA or UAE.
• Get in touch:
• Find out how this one-off opportunity can help you to achieve your career goals by making an application to our knowledgeable Talent Acquisition team.
• Choose a new path with SHL.
• **Closing date for applications:** 15th May 2026

About Us

• We unlock the possibilities of businesses through the power of people, science and technology.
• We started this industry of people insight more than 40 years ago and continue to lead the market with powerhouse product launches, ground-breaking science and business transformation.
• When you inspire and transform people’s lives, you will experience the greatest business outcomes possible. SHL’s products insights, experiences, and services can help achieve growth at scale.
• What SHL can offer you
• Diversity, equity, inclusion and accessibility are key threads in the fabric of SHL’s business and culture (find out more about DEI and accessibility at SHL)
• Employee benefits package that takes care of you and your family.
• Support, coaching, and on-the-job development to achieve career success
• A fun and flexible workplace where you’ll be inspired to do your best work (find out more LifeAtSHL)
• The ability to transform workplaces around the world for others.
• SHL is an equal opportunity employer.
• We support and encourage applications from a diverse range of candidates.
• We can, and do make adjustments to make sure our recruitment process is as inclusive as possible.