Commercial Operations Manager : Middle East and Africa

About This Role

Vacancy Name

Commercial Operations Manager : Middle East and Africa

Requisition No

VN4388

Time Type

Full Time

Location

Dubai Office

Additional Location

Riyadh

Country

United Arab Emirates

Job Description

Technology…...or technology that breathes life into work? SHL, People Science. People Answers.

Join SHL in redefining the $10B Talent Intelligence market, unlocking new opportunities for growth and innovation. As organizations worldwide look to identify the skills of the future and the impact of AI, SHL can offer its clients end-to-end, data-driven workforce insights that power smarter people outcomes.

The Senior Manager – Commercial Operations is responsible for driving operational excellence across the full commercial lifecycle, including pipeline governance, forecasting, deal approvals, contracting, and revenue realization. This role ensures commercial discipline, operational efficiency, and compliance while enabling scalable and predictable revenue growth across the region.

The role acts as a strategic partner to commercial leadership and as an operational control point ensuring accuracy, accountability, and efficiency in all commercial activities.

An excellent benefits package is offered in a culture where career development, collaboration and diversity and inclusivity are all intrinsic to our culture. There’s no better time to become part of something transformational.

Location & Eligibility: Role can be based in United Arab Emirates or Saudi Arabia, Saudi National or UAE National candidates are encouraged to apply.

Hybrid working is available.

What you will be doing

• Support the Regional Managing Director with execution of regional commercial strategy and revenue growth plans.

• Translate strategic priorities into operational frameworks, KPIs, and execution plans.

• Partner with Business Development and Account Management teams to ensure disciplined commercial execution.

• Own pipeline governance and ensure accuracy and integrity of CRM data.

• Support Regional MD and Commercial Leadership with driving forecasting discipline and accountability across commercial teams.

• Support pricing governance, deal structuring, and commercial approvals.

• Ensure compliance with internal policies and audit requirements.

• Support complex deal structuring and contract execution.

• Work closely with Legal, and Finance to ensure smooth deal support to commercial teams.

• Identify and resolve operational bottlenecks impacting deal closure and revenue realization.

• Provide Regional Managing Director and commercial leadership with actionable insights to improve commercial performance and efficiency.

What we are looking for from you

• Experience in Commercial Operations, Revenue Operations, Sales Operations, or Business Operations
• Experience in SaaS, technology, consulting, or enterprise solutions preferred
• Experience supporting regional commercial teams and enterprise or government clients preferred
• Strong experience working with CRM and analytics platforms (Salesforce, Tableau, etc)

Essential

• Bachelor’s degree in Business Administration, Finance, Economics, or related field
• Fluency in Arabic and English languages

Desirable

• MBA qualification in business related field

The candidate must have the right to work in KSA or UAE.

Get in touch:

Find out how this one-off opportunity can help you to achieve your career goals by making an application to our knowledgeable Talent Acquisition team. Choose a new path with SHL.

Closing date for applications: 15th May 2026

About Us

• We unlock the possibilities of businesses through the power of people, science and technology.
• We started this industry of people insight more than 40 years ago and continue to lead the market with powerhouse product launches, ground-breaking science and business transformation.
• When you inspire and transform people’s lives, you will experience the greatest business outcomes possible. SHL’s products insights, experiences, and services can help achieve growth at scale.

What SHL can offer you

Diversity, equity, inclusion and accessibility are key threads in the fabric of SHL’s business and culture (find out more about DEI and accessibility at SHL)

• Employee benefits package that takes care of you and your family.
• Support, coaching, and on-the-job development to achieve career success
• A fun and flexible workplace where you’ll be inspired to do your best work (find out more LifeAtSHL)
• The ability to transform workplaces around the world for others.

SHL is an equal opportunity employer. We support and encourage applications from a diverse range of candidates. We can, and do make adjustments to make sure our recruitment process is as inclusive as possible.