Commercial Efficiency Manager

General Information

Qatar-Doha

About the role

Strategic

• Translate the strategic direction set by the Manager into structured, time-bound delivery plans — defining clear milestones, resource requirements, and success criteria for all workstreams under their ownership.
• Contribute to the continuous improvement of the Commercial Efficiency function by identifying gaps in current processes, tools, or policies and proactively proposing solutions with supporting rationale and business impact assessment.
• Represent the Commercial Efficiency function in cross-functional forums and working groups — engaging with International Sales & Doha Sales, Leisure & Business Travel, IT, Finance, Audit, and other internal stakeholders to align on requirements, resolve dependencies, and ensure commercial efficiency priorities are understood and supported across the organisation.
• Support the Manager in the development of business cases, governance documentation, and management reporting — providing well-structured analysis and recommendations that enable informed decision-making at senior level.
• Monitor industry developments, internal performance data, and stakeholder feedback within their workstream area, surfacing relevant insights to the GR9 Manager and recommending adjustments to plans or priorities as needed.

Operational

• Manage the day-to-day delivery of assigned workstreams — overseeing the work of Commercial Efficiency Specialists and Officers, allocating tasks, setting deadlines, reviewing outputs, and ensuring quality standards are consistently met.
• Act as the primary point of contact for cross-functional stakeholders on matters within their workstream scope — managing requirements intake, resolving operational queries, escalating where necessary, and maintaining clear communication throughout.
• Ensure compliance with all relevant commercial policies, governance frameworks, and audit requirements within their area of responsibility — identifying and addressing non-compliance promptly and maintaining accurate process documentation.
• Coordinate audit findings, risk registry actions, and internal governance requirements relevant to their workstream — tracking remediation progress, preparing status updates, and ensuring timely closure of open items.
• Develop and maintain accurate records, trackers, and reporting outputs within their workstream — ensuring that data is current, accessible, and presented in a format that supports management decision-making and stakeholder communication.
• Support the onboarding and development of Commercial Efficiency Specialists and Officers within their sub-team — providing structured guidance, regular feedback, and on-the-job coaching to build capability and ensure consistent performance.
• Be part of an extraordinary story
• Your skills.
• Your imagination.
• Your ambition.
• Here, there are no boundaries to your potential and the impact you can make.
• You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience.
• You have the chance to be a part of our future and build the life you want while being part of an international community.
• Our best is here and still to come.
• To us, impossible is only a challenge.
• Join us as we dare to achieve what’s never been done before.
• Together, everything is possible.

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• Bachelor’s degree in Business Administration, Finance, Economics, or a related field (postgraduate qualification preferred).
• 6–8+ years of experience in commercial operations, sales support, strategy execution, project management, or similar roles within a large, complex organisation.
• Proven experience managing workstreams or projects, coordinating cross-functional teams, and delivering structured outcomes against defined objectives.
• Strong understanding of commercial processes, governance frameworks, and performance tracking within a sales or revenue-driven environment.
• Experience working with systems, reporting tools, and data analysis to support decision-making and performance monitoring.
• Demonstrated ability to manage and develop small teams, providing direction, coaching, and quality oversight.
• Strong analytical, organisational, and problem-solving skills with attention to detail.
• Excellent stakeholder management and communication skills, with the ability to engage both technical and non-technical audiences.

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• **Execution & Delivery Excellence:** Ability to translate strategic direction into clear, structured plans with defined milestones, ownership, and measurable outcomes, ensuring timely and high-quality delivery.
• **Workstream Management:** Proven capability to manage end-to-end delivery of assigned workstreams, coordinating tasks, tracking progress, and maintaining quality and consistency across outputs.
• **Cross-Functional Collaboration:** Strong ability to work across Sales, IT, Finance, and other functions, acting as a connector to align requirements, resolve dependencies, and ensure smooth execution.
• **Governance & Compliance Discipline:** Solid understanding of policies, audit requirements, and governance frameworks, with the ability to ensure adherence and manage risk within assigned areas.
• **Analytical & Reporting Capability:** Ability to develop structured analysis, track performance, maintain accurate documentation, and produce clear reporting to support decision-making.
• **Problem Solving & Continuous Improvement:** Proactively identifies gaps, inefficiencies, and risks, proposing practical solutions with clear business impact.
• **Stakeholder Management & Communication:** Effective communicator with the ability to manage expectations, handle escalations, and build trusted relationships across diverse stakeholders.
• **Team Leadership & Development:** Ability to guide, support, and develop Specialists and Officers, ensuring clarity of roles, performance accountability, and capability building.
• **Adaptability & Prioritisation:** Comfortable managing multiple priorities and responding to evolving business needs, including unplanned requests and audit-driven requirements.
• **Attention to Detail & Control Orientation:** Ensures accuracy, consistency, and strong documentation practices across all deliverables and processes.

About Qatar Airways Group