Command Center Head

Role Purpose

Primary Outcome

Key Responsibilities

• Lead the around-the-clock operation of the Command Center, monitoring all integrated Building Management Systems, security arrays and infrastructure health.
• Generate commands to ensure the reliability and quality of all periphery services, including utilities, security and surveillance, and safety systems.
• Generate and enforce 24/7 operational commands to security teams, utility providers and traffic control agencies to maintain precinct integrity.
• Coordinate real-time traffic management and precinct access for visitors, service providers and staff to ensure seamless flow and minimize congestion.
• Monitor and manage crowd dynamics across the precinct during event and non-event days to ensure public safety and incident prevention.
• Actively generate commands and dispatch response teams based on real-time data to resolve operational variances and maintain 6-star service levels.
• Lead the response and de-escalation of all precinct-wide incidents, ensuring detailed reporting for performance tracking and compliance audits.
• Act as the primary directive voice for government emergency services and internal response teams during active incidents.
• Ensure the Command Center's 24/7 operations meet technical and security requirements mandated for the 2027 AFC Asian Cup and 2034 FIFA World Cup.
• Lead diverse response teams and third-party providers under pressure, working through teams with minimal conflict and resistance.

Experience Requirements

• Proven ability to manage 24/7 operations and generate proactive commands based on complex data inputs.
• Expert knowledge of integrated utility, security and crowd management systems.
• Strong communication skills with the ability to lead diverse response teams and third-party providers under pressure.

Education Requirements

• Bachelor's degree in Engineering, Security Management, Facilities Management or a related field.