Collections Officer (M/F) Jeddah

Overview

Role Overview

• The role holder is responsible for customers follow-ups, ensuring timely collection of dues, using company policies, systems available.
• The role holder is responsible of a designated portfolio, monthly targets, including risks & reversals, with all customers to be followed & updated monthly on the designated company AR system.
• On a typical day you will:
• Provide management information and insights on all dimensions of the work area’s performance to support discussions and decision-making, both on a periodic basis and for ad‑hoc management requests.
• Follow all relevant departmental policies, processes, standard operating procedures, and instructions to ensure that work is carried out in a controlled and consistent manner.
• Communicate with customers to follow up on overdue accounts using all available methods (calls, emails, and visits).
• Reconcile accounts, understand customer disputes, and communicate internally with stakeholders to help facilitate the successful resolution of these disputes.
• Update the AR system for all customers in the assigned portfolio, recording the actions taken during each follow‑up.
• Submit invoices to customers whenever required, ensuring that all necessary supporting documentation is attached.
• Send dunning letters to customers in accordance with the company's credit policy.
• Demonstrate good Excel skills, with the ability to prepare the required reports for the assigned portfolio.
• Organize follow‑up activities in a way that supports target achievement and continuous improvement.
• What You Will Need to be Successful:
• Bachelor’s / Diploma degree in Finance/Accounting or equivalent
• 3-5 years of relevant experience in collections, handling a portfolio of minimum 200 customers / preferably in a construction/engineering organization.
• Good written and spoken English and Arabic is essential
• Please, be aware the location would be: Jeddah.
• What can we offer you?
• The chance to work for an industry leading company and a global brand.
• A culture that encourages innovation and appreciates our talent is the key to our success.
• Competitive compensation package.
• Growth opportunities in a multinational environment.
• Continuous training and involvement in digital transformation projects within collections.