Junior Collections Officer – B2B Credit Operations Jeddah, Saudi Arabia
Skills
About This Role
Overview
Sanabil Studio is a venture builder that blends industry expertise, technology, and startup know-how to turn bold ideas into real businesses.
We take concepts from zero to launch, and when a venture proves its potential, we back it with seed funding and hands-on support to help it scale.
TradePay is one of those ventures - a B2B credit product built for mini-markets, baqalas, and HoReCa businesses across Saudi Arabia.
We are giving small merchants access to the credit they need to stock, grow, and thrive.
We are looking for a Junior Collections Officer to support day-to-day collections across our merchant portfolio in Jeddah.
If you are reliable, calm with merchants, and take the process seriously, this role is for you.
The Role
- What you'll own here.
- Conduct daily soft collections: track payments, promises to pay, and settlement status across your merchant portfolio.
- Maintain accurate, timestamped collection notes for every merchant interaction.
- Confirm payment receipts and update account status promptly.
- Monitor assigned merchant accounts across current, arrears, and delinquent buckets.
- Identify early risk signals - payment pattern changes, frequent promises to pay, and stock issues - and flag them to the credit team.
- Escalate cases according to defined rules and within agreed SLAs.
- Follow collections SOPs without deviation and adhere to the escalation framework.
- Maintain daily logs of communications, promises to pay, and payments received.
- Support weekly collections reporting and provide accurate input for recovery metrics.
- Provide actionable feedback on merchant behavior and operational issues to improve processes.
The Profile
- You're probably a fit if…
- You have 1–3 years of experience in collections, credit operations, or operations support.
- You stay calm and professional with merchants, even in tense conversations.
- You follow processes precisely - SOPs and escalation frameworks are not a burden; they are how you work.
- You are detail-oriented and keep your logs clean, accurate, and up to date.
- You can spot early warning signs in merchant behavior and know when to flag them.
- You take ownership of your accounts and do not let things slip through the cracks.
The Environment
What working here actually looks like.
Structured From Day One
You’ll be trained on professional collections practices and operate within a clear escalation framework - no guesswork, just good process.
Close-Knit Teams
You’ll work directly with the Credit and Operations teams in a collaborative environment where your input on merchant behavior actually shapes how we improve.
Ground Floor of Something Real
TradePay is early and growing.
The habits and standards you build now will define how collections works at scale.
What You Get From Us
- Competitive pay: A package that reflects your experience and the market.
- Premium gear, day one: Everything you need to hit the ground running, set up and ready before your first morning.
- Mentorship that matters: Individual career development from people who’ve actually built and scaled ventures.
- Venture upside: The chance to join spin-off teams as they grow - not just watch from the sidelines.
- An accelerated curve: You’ll learn more here in 12 months than most roles offer in three years.
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