Collections Officer
Role Overview
The Collections Officer manages outstanding client payments and follows up on payment obligations while maintaining positive client relationships.
Key Skills for This Role
Full Job Posting
Role overview
The Collections Officer manages outstanding client payments and follows up on payment obligations while maintaining positive client relationships.
Responsibilities
- Manage collections on outstanding accounts and pursue timely client payments through calls, emails, and face-to-face meetings.
- Maintain client relationships and explain outstanding balances, payment options, and DLD rules and regulations.
- Record client interactions, payment statuses, and follow-ups in the CRM system.
- Report on collection activity, outstanding balances, and payment trends to management.
- Negotiate payment plans and settlements in accordance with company policies.
- Resolve client payment disputes and discrepancies.
- Coordinate with sales and finance on billing accuracy and client issues.
- Identify collection risks and propose mitigation measures.
Requirements
- At least 2–3 years of collections experience in real estate or banking.
- Knowledge of real estate payment systems, property sales, and legal procedures related to collections.
- French- or Russian-speaking candidates only.
- Strong organization, time management, problem-solving, and conflict-resolution abilities; diplomacy and tact in difficult situations.
- A bachelor’s degree in finance, accounting, or a related field is preferred.
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