Collections Officer

Role overview

Collections and client service

• Manage collections on outstanding accounts and follow up with clients by calls, emails, and face-to-face meetings.
• Maintain strong client relationships and professionally address payment concerns.
• Explain outstanding balances and payment options and clarify DLD rules and regulations.
• Negotiate payment plans and settlements in line with company policies.
• Resolve client disputes and payment discrepancies.

Records, reporting, and coordination

• Maintain accurate CRM records of client interactions, payment statuses, and follow-up activity.
• Report collection activity, outstanding balances, and payment trends to management.
• Collaborate with sales and finance teams on billing accuracy and timely resolution of client issues.
• Identify potential collection-process risks and propose mitigation solutions.

Qualifications and experience

• A bachelor’s degree in finance, accounting, or a related field is preferred.
• At least 2–3 years of collections experience in real estate or banking.
• Knowledge of real estate payment systems, property sales, and legal procedures related to collections.
• French or Russian speaking candidates only.

Skills

• Strong organizational and time-management skills.
• Problem-solving and conflict-resolution abilities.
• Ability to handle difficult situations with diplomacy and tact.