Collections Junior Specialist

Key responsibilities:

• Strictly Following internal dunning and collection procedures to ensure payment on, or before the due date as per customer agreements
• Continuous communication with the clients through over calls and emails to understand their concerns in terms of bill disputes, bill break-up summary & any other specific requirements of the customers for processing the payments
• Actively maintaining customer base of minimum 300 C/B Segment Customer
• In-Depth knowledge of collection procedure and implementation within her/his customer portfolio
• Actively managing doubtful debt and write-offs, and LPC Calculations
• Management of Customer Collections Master Data In Salesforce
• Monitor/Review customer account details for non-payments, delayed payments, and other irregularities
• Research payment discrepancies
• Preparing and reviewing AR aging
• Accurate tagging of customers and invoicing collections tool
• Internal Stakeholder Management
• Internal/External escalations
• Dispute Management
• More about you:
• Minimum 3+ years of experience in collections, AR and/or billing
• Experience working on aged accounts in a B2B environment
• Advanced English is required for this role.
• Experience in communicating with clients via email, phone and online meetings.
• Bachelors degree on Accounting or Finances (plus)
• Great communication skills with internal and external stakeholders
• Knowledge in collections and Billing management.
• Knowledge of MS Office tools - especially Excel
• Demonstrated ability to work both independently and as part of a team.
• Enthusiasm for learning and adapting to new challenges.
• Diversity drives connection
• Infobip is built on diverse backgrounds, perspectives, and talents. We’re proud to be an equal-opportunity employer and are committed to fostering an inclusive workplace.
• No matter your race, gender, age, background, or identity — if you have the passion and skills to thrive, there’s a place for you here.
• All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status or any other part of one's identity.
• Read more about our hiring process.