Collection Specialist

Overview

Collections Specialist

• within the Finance team to be based in Riyadh, Saudi Arabia.
• This position is responsible for managing customer accounts receivables, routinely contact customers on open account balances to obtain prompt payment, improve cash flow and ensure customer satisfaction.
• ***What will you do?***
• Coordinating BPO and retained organization for credit management, collection, and dispute management processes.
• Resolving and supporting FL solving complicated collection cases.
• Performing dispute root cause analysis and corrective actions from end-to-end perspective
• Depending on the local requirements the first collection contact may be carried out physically.
• Transactional tasks for accounts retained in FL responsibility.
• Dispute management routing for agreed retained accounts.
• Recording invoice disputes into collection and dispute management solution as they arise
• Initiating and following the dispute management workflow by dispatching the recorded disputes to the relevant business responsible people in the organization for resolution
• Applying Collection strategy for agreed retained accounts.
• Conducting the collection calls towards customers in a structured way.
• Requesting promises to pay from customers as part of collection contacts and recording the given promises.
• Coordinates with CS&A and inbound teams for his/her portfolio of customers to ensure that all queries and disputes are appropriately handled and resolved to facilitate collections activities.
• ***Are you the one?***
• Bachelor or Diploma in Finance / Accounting / Economic.
• 3-6 years of experience in collection field.
• Native Arabic speaker with excellent communication skills in English (both written and verbal).
• Excellent communication, negotiation, and customer handling skills
• Experience with SAP.
• Proficiency in Microsoft Office, particularly Excel.
• Strong problem-solving and analytical skills.
• Strong interpersonal skills for handling sensitive customer interactions.
• High attention to detail and ability to work under pressure to meet deadlines.
• *At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual.
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• Read more on
• *https://careers.kone.com/en/*