Collaboration Engineer L2 ( Saudi National )

Please note that only Saudi Nationals are eligible for this position.

Arabic candidates from other nationalities will not be considered.

**Key Responsibilities:** Administer and support Unified Communication systems (IP Telephony, Video/Audio Conferencing, Messaging).

Operate and maintain Contact Center systems and troubleshoot related issues.

Perform regular system updates and patching to ensure stability and security.

Monitor system performance, identify issues, and take corrective actions.

Manage and renew security certificates related to communication services.

Raise incident tickets and escalate issues to vendors when required.

Support Business Continuity and Disaster Recovery (DR) plans for collaboration platforms.

Document configurations and technical procedures and ensure continuous updates.

**Qualifications & Requirements:** Bachelor’s degree in computer science, Information Technology, or a related field.

Minimum 5+ years of experience in similar roles.

Strong experience in Unified Communications administration and management.

At least 3 years of experience in operating and maintaining Video Management Systems.

CCNP certification is required.

Cisco Cyber Operations certification is preferred.

ITIL v4 certification is required.

Hands-on experience in CCTV administration and management.

Hands-on experience in IP Telephony administration and management.

Arabic speaker is required.

**Key Skills:** Unified Communications (IP Telephony, Video/Audio Conferencing, Messaging) Contact Center Systems Management Video Management Systems (VMS) CCTV Systems Administration System Monitoring & Performance Optimization Incident Management & Vendor Coordination Disaster Recovery & Business Continuity Documentation & Technical Procedures.

Pay: ﷼18,000.00 - ﷼20,000.00 per month