L2 Collaboration Engineer
Skills
About This Role
Position: L2 Collaboration Engineer
Duration: 1 yr ext.
Cisco Meeting Server (CMS)
- Configure, manage, and troubleshoot Cisco Meeting Server environments.
- Handle CMS core architecture components, including: -
- .
- Call Bridge clustering
- .
- Web Bridge configuration
- .
- Database replication
- .
- Recorder and Streamer services
- Perform CMS upgrades, health checks, backup validation, and routine maintenance.
- Troubleshoot CMS-related call quality, conferencing, and integration issues.
- Manage CMS APIs for advanced configurations and bulk provisioning tasks.
Cisco Unified Communications Manager (CUCM)
- Administer and support Cisco Unified Communications Manager (CUCM).
- Configure and troubleshoot:-
- 1.
- SIP trunks
- 2.
- Device pools
3. Regions
4.
Calling search spaces (CSS)
5. Partitions
- 6.
- Media resources
- 7.
- LDAP synchronization
- 8.
- Jabber/Webex integrations
- Support IP Phones, SIP endpoints, and collaboration applications.
- Perform CUCM upgrades, patches, and cluster maintenance activities.
- Troubleshoot call routing, registration, media, and voice quality issues.
Automation & DevOps
- Develop Python scripts for:-
- 1.
- Health monitoring
- 2.
- Log analysis
- 3.
- Automation of routine operational tasks
- Utilize APIs for automation and system integration.
- Apply DevOps practices using:-
2. Ansible
- 3.
- Configuration versioning tools
- Streamline infrastructure updates and operational workflows
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