Cloud Value Realization, Manager
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
Master Works seeks a Cloud Customer Success Manager to drive value realization for enterprise customers' cloud investments. Requires 10+ years of experience in cloud services, digital transformation, or customer success, with expertise in cloud platforms and FinOps.
Key Skills for This Role
Responsibilities
- Develop and lead Value Realization Plans aligned with customers' business goals
- Define measurable business outcomes and success metrics for cloud initiatives
- Establish executive scorecards and KPIs to monitor value delivery
- Conduct executive workshops to identify business priorities and expected outcomes
- Develop business cases, ROI models, and value hypotheses for cloud projects
- Quantify financial, operational, and strategic benefits
- Monitor achievement of agreed business outcomes during implementation and managed services
- Measure cloud adoption, utilization, operational improvements, productivity gains, and cost optimization
- Identify value gaps and recommend corrective actions
- Lead Executive Business Reviews (EBRs) and Quarterly Business Reviews (QBRs)
- Analyze cloud consumption and recommend optimization opportunities
- Support FinOps initiatives to improve cloud cost efficiency
Requirements
- Bachelor's degree in Business Administration, Information Technology, Computer Science, Engineering, Finance, or related field
- 10+ years of experience in Cloud Services, Digital Transformation, Enterprise Consulting, Customer Success, Strategic Account Management, or Enterprise Architecture
- Proven experience working with enterprise customers and executive stakeholders
- Strong understanding of public cloud platforms (Microsoft Azure, AWS, Google Cloud, IBM Cloud, Oracle Cloud)
- Experience with cloud migration, managed services, and professional services engagements
- Strong knowledge of cloud financial management (FinOps), ROI analysis, and business value frameworks
- Excellent communication, presentation, and stakeholder management skills
Full Job Posting
Job Overview
- Master Works seeks a highly experienced Cloud Customer Success Manager.
- Strategic, customer facing role ensuring customers maximize business value of cloud investments.
Key Responsibilities
- Develop and lead Value Realization Plans aligned with customers' business goals.
- Define measurable business outcomes and success metrics for cloud initiatives.
- Establish executive scorecards and KPIs to monitor value delivery.
- Conduct executive workshops to identify business priorities.
- Develop business cases, ROI models, and value hypotheses.
- Quantify financial, operational, and strategic benefits.
- Monitor achievement of agreed business outcomes.
- Measure cloud adoption, utilization, and cost optimization.
- Identify value gaps and recommend corrective actions.
- Lead Executive Business Reviews (EBRs) and Quarterly Business Reviews (QBRs).
- Analyze cloud consumption and recommend optimization opportunities.
- Support FinOps initiatives to improve cloud cost efficiency.
Required Qualifications
- Bachelor's degree in Business Administration, IT, Computer Science, Engineering, Finance, or related field.
- 10+ years in Cloud Services, Digital Transformation, Enterprise Consulting, Customer Success, Strategic Account Management, or Enterprise Architecture.
- Proven experience with enterprise customers and executive stakeholders.
- Strong understanding of public cloud platforms (Azure, AWS, Google Cloud, IBM Cloud, Oracle Cloud).
- Experience with cloud migration, managed services, and professional services.
- Strong knowledge of FinOps, ROI analysis, and business value frameworks.
- Excellent communication, presentation, and stakeholder management skills.
Preferred Certifications
- Microsoft Azure Solutions Architect Expert
- AWS Solutions Architect – Professional
- Google Professional Cloud Architect
- FinOps Certified Practitioner
- PMP or PRINCE2
- ITIL Foundation
- Prosci Change Management
- Microsoft Fabric, Power Platform, or AI certifications
Key Competencies
- Strategic Thinking
- Executive Stakeholder Management
- Business Consulting
- Financial & ROI Analysis
- Customer Success
- Cloud Strategy
- FinOps & Cost Optimization
- Value Realization
- Digital Transformation
- Leadership & Cross functional Collaboration
- Excellent Communication and Presentation Skills
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at MASTER-WORKS
Product, Senior Manager
الرياض, KSA
Master Works is seeking a Product Senior Manager to lead the end-to-end lifecycle of strategic AI/ML products. The role requires defining product vision, driving execution, and collaborating with Engineering, Design, Dat
Database Admin, Senior
الرياض, KSA
SOOR, a subsidiary of MASTER-WORKS, is seeking an experienced Senior Database Administrator to manage enterprise database platforms, implement encryption solutions, and ensure compliance with cybersecurity standards. The
Quality Assurance, Specialist
الرياض, KSA
Master Works is seeking a detail-oriented Quality Assurance Specialist to ensure quality, reliability, and compliance of products and processes. The role involves developing quality standards, conducting audits, performi
Quality Assurance, Specialist
الرياض, KSA
Jadaya is seeking a Quality Assurance Specialist to ensure software quality through test design, execution, and defect tracking. Requires 2-5 years of experience in software QA, knowledge of testing methodologies, and fa
Quality Assurance, Specialist
الرياض, KSA
Master Works is seeking a Quality Assurance Specialist experienced in software testing and defect management. The role involves executing manual and automated tests, identifying and tracking defects, and working with dev
Release, Manager
الرياض, KSA
Jadaya, a subsidiary of MASTER-WORKS, is seeking a Release Manager in Riyadh to plan, coordinate, and manage software releases across multiple environments. The role ensures controlled, efficient, and low-risk delivery w
Administrative, Assistant
الرياض, KSA
Master Works is seeking an experienced Administrative Assistant to provide comprehensive executive support, manage calendars, coordinate travel, and handle confidential documentation. The ideal candidate has 10+ years of
AI Solution, Engineer
, KSA
Master Works subsidiary Nabeh seeks an AI Solution Engineer to combine technical AI knowledge with customer-facing skills. The role involves building AI Proofs of Concept, supporting sales, and translating business needs
Product, Senior Manager
الرياض, KSA
Database Admin, Senior
الرياض, KSA
Quality Assurance, Specialist
الرياض, KSA
Quality Assurance, Specialist
الرياض, KSA
Quality Assurance, Specialist
الرياض, KSA
Release, Manager
الرياض, KSA
Administrative, Assistant
الرياض, KSA
AI Solution, Engineer
, KSA