Closing Floor Manager

T&C is a family-owned company that builds authentic relationships one interaction at a time through consistent commitment to heartfelt service , relating to people as people (not numbers) and by selling the freshest, highest-quality products available. We have a deep passion for food and people and are always looking for service-minded individuals of all backgrounds to join our community.

WHO YOU ARE

You are genuine and authentic in your interactions both with your customers and co-workers. You thrive in a team environment, take your responsibilities seriously, and always consider the customer in your decisions. You see richness and strength in a diverse workforce and treat others with respect to create a place of belonging for all. You care about your community and the environment. Pursuing knowledge in order to add value and grow is your idea of fun. Oh, and you love food!

WHAT WE OFFER (IN ADDITION TO BEING A FUN PLACE TO WORK)

We have a highly competitive benefits package ($9-$23 weekly medical premiums), vacation/sick time, paid holidays, premium pay rates, an Employee Assistance Program, a discount on virtually everything in our markets, 401(k) plans, profit-sharing and a pension, scholarship program and an employee referral bonus program. Whoa! That’s a lot of great stuff!

T&C is proud to be an Equal Opportunity Employer. We value a diverse workplace and do not discriminate based on race, color, national origin, religion, caste, gender identity, sexual orientation, age, disability, or any other applicable characteristic protected by law. We invite women, people of color, LGBTQ individuals, members of ethnic minorities, foreign-born residents, and veterans to apply. Duties and responsibilities may be added, deleted, or changed at any time at the discretion of management, formally or informally, either verbally or in writing.

If your experience looks a little different from what we’ve identified and you think you can thrive in this role, we’d love to learn more about you. Research shows that women and members of other under-represented groups tend to not apply to jobs when they think they may not meet every qualification, when, in fact, they often do! We are committed to creating a diverse and inclusive environment and strongly encourage you to apply.

The Closing Floor Manager is responsible for overseeing market operations in the absence of market leadership, ensuring closing procedures, guest service standards, safety expectations, and ready for business protocols are consistently maintained for all departments. This role supports all market functions while promoting a positive environment for guests and staff. The position requires strong communication, sound decision-making, leading by example, operational awareness, and the ability to work independently in a fast-paced market environment while upholding company values, brand, policies, and hospitality expectations.

Reports directly to the Market Director and Market Manager Oversees daily market operations in the absence of Market Director and Market Manager Oversees general market maintenance conditions and maintains the market in a safe, clean, and orderly manner Supports front-end operations, all product departments, and Restaurant operations as applicable Efficiently and accurately runs the front end in the absence of department leadership Assumes front end closing duties in the absence of department leadership Supports department leadership in maintaining Ready for Business expectations and standards Effectively secures the market and follows all closing procedures Ensures all department closing and work ahead procedures are followed and completed Provides leadership, direction, and support to employees throughout the market. Supports the training and development of new market employees as needed Provides, demonstrates, and role models excellent guest service with an attitude of hospitality Establishes and maintains a positive environment for guests and staff Responds to guest service concerns, employee matters, and emergencies as needed; identifies solutions and makes sound decisions Effectively communicates decisions made with Market leadership Oversees parking lots for safety, cleanliness, and shopping cart collection Establishes and maintains a culture of safety throughout the market Keeps up on industry trends, standards, and changes Ensures dissemination of and adherence to all company, department, security, and safety policies Adheres to proper waste management, recycling, and sustainability procedures and programs Operates within the Company’s Core Values, Company Brand, and Business Principles Follows and ensures proper Receiving practices are followed Supports market with POS sign needs Familiar with UKG functions including schedule writing, timecard approval, schedule adjustments

Reports directly to the Market Director and Market Manager

Oversees daily market operations in the absence of Market Director and Market Manager

Oversees general market maintenance conditions and maintains the market in a safe, clean, and orderly manner

Supports front-end operations, all product departments, and Restaurant operations as applicable

Efficiently and accurately runs the front end in the absence of department leadership

Assumes front end closing duties in the absence of department leadership

Supports department leadership in maintaining Ready for Business expectations and standards

Effectively secures the market and follows all closing procedures

Ensures all department closing and work ahead procedures are followed and completed

Provides leadership, direction, and support to employees throughout the market.

Supports the training and development of new market employees as needed

Provides, demonstrates, and role models excellent guest service with an attitude of hospitality

Establishes and maintains a positive environment for guests and staff

Responds to guest service concerns, employee matters, and emergencies as needed; identifies solutions and makes sound decisions

Effectively communicates decisions made with Market leadership

Oversees parking lots for safety, cleanliness, and shopping cart collection

Establishes and maintains a culture of safety throughout the market

Keeps up on industry trends, standards, and changes

Ensures dissemination of and adherence to all company, department, security, and safety policies

Adheres to proper waste management, recycling, and sustainability procedures and programs

Operates within the Company’s Core Values, Company Brand, and Business Principles

Follows and ensures proper Receiving practices are followed

Supports market with POS sign needs

Familiar with UKG functions including schedule writing, timecard approval, schedule adjustments

Must be 21 years or older

Extensive supermarket experience preferred

Management experience preferred

Ability to be MAST 12 certified required

Grocery checking experience preferred

Cash handling experience required

Must have a sincere interest in serving others and providing excellent guest service

Must possess strong listening, verbal, and written communication skills

Must be willing to share knowledge with others and learn from others

Must lead by example, work well as part of a team, and demonstrate strong people skills

Must be able to accept change and new ideas

Ability to work independently and be self-directed, while also working effectively with diverse guests, employees, and leadership

Ability to take direction and carry out department tasks and assignments

Ability to work in a fast-paced environment and in a constant state of alertness and safe manner

Must have dependable, reliable work history

Must be able to deal with difficult situations, find solutions, and make decisions

Must possess a strong desire to work hard, be enthusiastic, and exude a positive attitude

Must be accurate, detail-oriented, and display excellent work ethic

Must have intermediate or higher computer skills

Exemplifies health department and proper food handling standards

Commitment to personal and professional development

Flexibility to work mornings, afternoons, evenings, weekends, and holidays as needed

Ability to lift and carry 50 lbs.

Possesses full body mobility, including bending, stooping, twisting, and reaching, with excellent manual dexterity

Ability to work in a constant state of alertness and safe manner

Exemplifies health department standards