Clinical Support Representative (56056)

Assist Account Mangers by supporting Customer facing activities including support of projects and installations within the territory.

Possess a working knowledge of STERIS products and services (clinical applications, functions, features, and benefits) and how to properly position them as viable Customer solutions.

Understand and effectively present technical literature and how it applies to solving the Customer needs.

Provide exceptional Customer service by providing support with initial use of equipment and services including onsite support and startup of video integration.

Act as a liaison between Service and Sales at the time of installation.

Play a support role in the after-sale process, including post-order submittal, OAI, planning sheet sign-off and in-servicing.

Develop and maintain relationships with Customers in OR, ICU (all Critical care), ED, MM, Biomed, SPD, Infection Prevention, Risk Management, Nursing staff and Surgeons/Physicians.

Maintain knowledge for each account’s history, contacts, and current and long-term purchase plans for designated products.

Identify and recognize key business opportunities and trends to appropriate team member.

Record Customer feedback and complaint information through the proper quality processes and channels.

Collaborate with internal counterparts in clinical areas, healthcare design team, corporate accounts, sales representatives, and home office support teams.

We value our employees and are committed to providing a comprehensive benefits package that supports your health, well-being, and financial future.

Here is just a brief overview of what we offer:

• Base Salary + Incentive Compensation Program • Vehicle Reimbursement Plan (includes monthly stipend + mileage reimbursement) • Cell Phone Stipend • Robust Sales Training Program • Flexible Time Off + 9 Corporate Holidays Per Year • Excellent Healthcare, Dental, and Vision Benefits • Healthcare and Dependent Flexible Spending Accounts • Long/Short Term Disability Coverage • 401(k) with a Company Match • Parental Leave • Tuition Reimbursement Program • Additional Add-On Benefits/Discounts #LI-BS1

Pay range for this opportunity is $70,000 - $75,000. This position is incentive plan eligible, at target earnings of $80,000 - $85,000, depending on performance.

Minimum pay rates offered will comply with county/city minimums, if higher than range listed. Pay rates are based on a number of factors, including but not limited to local labor market costs, years of relevant experience, education, professional certifications, foreign language fluency, etc.

STERIS offers a comprehensive and competitive benefits portfolio. Click here for a complete list of benefits: STERIS Benefits

Open until position is filled.