Clinic Manager

Role overview

Operations, staff, and clinical coordination

• Manage clinic opening and closing, staffing, appointments, supplies, equipment, and operational issues.
• Supervise employees, allocate duties, monitor attendance and performance, conduct briefings, and escalate misconduct or performance concerns.
• Coordinate doctor schedules, patient waiting times, schedule adjustments, clinical-team support, treatment follow-up, and procedure documentation.

Patient experience and revenue

• Ensure prompt, respectful patient service; resolve serious complaints and follow up on unresolved complaints and feedback.
• Track revenue, treatment-plan acceptance, conversion, cancellations, no-shows, quotations, and follow-up opportunities.
• Support appropriate cross-referrals and treatment conversion, including review of high-value treatment quotations.

Leads, reception, and marketing

• Monitor leads across digital, phone, website, and referral channels; ensure prompt contact, CRM entry, follow-up, and performance tracking.
• Oversee calls, appointment booking and reminders, patient records, explanation of approved offers, and payment collection processes.
• Coordinate campaigns with marketing and CRM teams and share feedback on lead quality, patient objections, pricing, competitors, and conversion.

Finance, inventory, and reporting

• Monitor collections, payment transactions, invoicing, balances, discounts, refunds, and revenue reports.
• Monitor medical, dental, aesthetic, wellness, office, and cleaning supplies; manage stock levels, expiry, storage, purchase requests, and supplier deliveries.
• Report revenue, patient and lead activity, appointments, conversion, staff attendance, complaints, balances, stock, operations, and marketing performance to management.

Compliance and hygiene

• Ensure compliance with applicable DHA and UAE healthcare requirements, professional licenses, clinic documentation, records, confidentiality, and infection-control protocols.
• Check treatment rooms, reception, washrooms, storage, sterilization, and staff areas; maintain cleaning schedules and clinical waste handling.
• Report serious incidents and compliance concerns promptly; coordinate inspections and corrective actions with responsible personnel.

Pay

• AED 3,500 per month; target-achievement incentives are mentioned without further details.

Work location

• Work is in person.

Requirements

• Take responsibility for smooth daily clinic operations, staffing, and coordination across clinical and administrative departments.
• Supervise clinic employees, allocate duties, monitor attendance and performance, and address staff issues.
• Coordinate doctors' schedules, patient flow, treatment follow-up, and required documentation.
• Ensure professional patient service and handle serious or unresolved complaints.
• Monitor clinic revenue, treatment conversion, leads, appointments, and follow-up performance.
• Manage reception, CRM leads, appointment booking, reminders, patient records, and payment collection processes.
• Coordinate sales conversion, treatment quotations, promotions, and marketing feedback with relevant teams.
• Monitor collections, invoicing, balances, discounts, refunds, and revenue reports.
• Monitor stock, expiry dates, storage, purchasing requests, and supplier deliveries.
• Ensure DHA and UAE healthcare compliance, valid licenses, clinical records, patient confidentiality, and infection-control protocols.
• Maintain clinic hygiene, cleaning schedules, clinical waste handling, and equipment fault reporting.
• Provide management with operational, financial, staffing, patient, stock, and marketing performance reports; escalate serious incidents promptly.