Clinic Growth Manager / Operations & Sales Lead

Overview

Symmetry Recovery Clinic, Dubai

• We are considering you for a key position at Symmetry Dubai — the role of an operations manager with a strong commercial focus.
• We are not just looking for a process administrator, but for someone who can maintain order, manage a team, and influence sales.
• Main goal of the role:
• To ensure stable and growing clinic performance, a high level of service, strong sales of treatment packages, and effective teamwork across all staff.
• Key areas of responsibility:
• 1.
• Sales and revenue growth (priority)
• control of conversion from initial patients into treatment programs
• participation in sales of complex cases / VIP clients
• working with administrators and call center on scripts and sales discipline
• increasing the average check
• launching promotions, special offers, and service packages
• control of repeat sales / program renewals
• daily monitoring of metrics: bookings, attendance, sales, revenue
• 2.
• Clinic operations management
• ensuring smooth daily clinic operations
• managing schedules of doctors, administrators, and room utilization
• maintaining order in processes
• overseeing service quality and client experience
• quick resolution of current issues and emergencies
• control of supplies, procurement, and contractors
• 3.
• Team management
• managing administrators / front desk
• coordinating doctors on processes and discipline
• maintaining team motivation
• monitoring KPI performance
• participating in hiring and onboarding new staff
• conducting short briefings / weekly meetings
• 4.
• Development of products and new directions
• implementing new programs (recovery, longevity, IV, weight loss, etc.)
• packaging services together with management
• overseeing the launch of new offers
• collecting feedback from clients and the team
• proposing improvements to service and profitability
• 5.
• Metrics control and reporting
• daily owner report on key metrics
• weekly performance analysis
• identifying problem areas and solutions
• proposals on how to increase turnover and profit
• Who we are looking for:
• a strong organizer
• able to sell and understand the client
• energetic, fast, proactive
• values order and results
• able to influence people
• not afraid of responsibility
• thinks like an owner

Role Kpis

• clinic revenue growth
• increase in conversion to treatment programs
• high clinic utilization rate
• operational order
• team discipline
• satisfied patients
• launch of new profitable products
• What matters:
• This role is for someone who wants to grow with the business, earn above market level, and be a real leader—not just an employee.