Clinic Growth Manager / Operations & Sales Lead

About This Role

Clinic Growth Manager / Operations & Sales Lead

Symmetry Recovery Clinic, Dubai

We are considering you for a key position at Symmetry Dubai — the role of an operations manager with a strong commercial focus.

We are not just looking for a process administrator, but for someone who can maintain order, manage a team, and influence sales.

Main goal of the role:

To ensure stable and growing clinic performance, a high level of service, strong sales of treatment packages, and effective teamwork across all staff.

Key areas of responsibility:

1. Sales and revenue growth (priority)

• control of conversion from initial patients into treatment programs
• participation in sales of complex cases / VIP clients
• working with administrators and call center on scripts and sales discipline
• increasing the average check
• launching promotions, special offers, and service packages
• control of repeat sales / program renewals
• daily monitoring of metrics: bookings, attendance, sales, revenue

2. Clinic operations management

• ensuring smooth daily clinic operations
• managing schedules of doctors, administrators, and room utilization
• maintaining order in processes
• overseeing service quality and client experience
• quick resolution of current issues and emergencies
• control of supplies, procurement, and contractors

3. Team management

• managing administrators / front desk
• coordinating doctors on processes and discipline
• maintaining team motivation
• monitoring KPI performance
• participating in hiring and onboarding new staff
• conducting short briefings / weekly meetings

4. Development of products and new directions

• implementing new programs (recovery, longevity, IV, weight loss, etc.)
• packaging services together with management
• overseeing the launch of new offers
• collecting feedback from clients and the team
• proposing improvements to service and profitability

5. Metrics control and reporting

• daily owner report on key metrics
• weekly performance analysis
• identifying problem areas and solutions
• proposals on how to increase turnover and profit

Who we are looking for:

• a strong organizer
• able to sell and understand the client
• energetic, fast, proactive
• values order and results
• able to influence people
• not afraid of responsibility
• thinks like an owner

Role KPIs:

• clinic revenue growth
• increase in conversion to treatment programs
• high clinic utilization rate
• operational order
• team discipline
• satisfied patients
• launch of new profitable products

What matters:

This role is for someone who wants to grow with the business, earn above market level, and be a real leader—not just an employee.