Clinic Female Receptionist

About This Role

Job Title: Front Desk Receptionist
Location: Dubai, UAE
Employment Type: Full-time

About Us:
We are a leading aesthetic clinic in Dubai, offering advanced skin, beauty, and wellness treatments. We are seeking a dynamic, customer-focused individual who can combine front desk reception duties with proactive sales and lead management to help grow our client base.

Key Responsibilities:

• Welcome clients warmly, manage check-ins/check-outs, and ensure a professional front desk experience.
• Handle incoming calls, WhatsApp messages, emails, and online enquiries promptly and professionally.
• Manage leads from all sources, ensuring timely follow-up to convert enquiries into bookings.
• Maintain accurate appointment schedules and manage bookings using the clinic’s CRM system.
• Provide information on treatments, promotions, and packages to encourage bookings.
• Upsell services and products to meet individual and clinic sales targets.
• Build strong relationships with clients to ensure repeat business and referrals.
• Handle payments, invoices, and basic administrative tasks.
• Coordinate with the marketing team for lead campaigns and promotions.
• Ensure the reception area is always clean, organised, and welcoming.

Requirements:

• Previous experience in a front desk, receptionist, or customer service role (experience in aesthetics, hospitality, or luxury service is an advantage).
• Proven sales or upselling skills with a track record of meeting targets.
• Strong communication skills in English; Arabic is a plus.
• Professional appearance and friendly, confident personality.
• Ability to work under pressure and handle multiple tasks at once.
• Proficient in MS Office and familiar with CRM systems.

Job Type: Full-time

Experience:

• aesthetic clinic: 2 years (preferably)
• with pleasing personality

Please send cv to 0502632775 / jannette.manguinao@ihhc.ae

Job Type: Full-time

Application Question(s):

• What is your nationality ?

Education:

• Bachelor's (Required)

Experience:

• hospitality/healthcare customer service: 2 years (Required)

Language:

• Arabic (Required)
• English (Required)

Work Location: In person