Client Support Specialist

ICE Data Services, a leading provider of financial market data, is looking for a dynamic Client Support Specialist to join our team. This position is an integral part of our global front line customer support team focused on providing a high level of technical support and customer services to ICE Data Services clients globally. Troubleshooting client inquiries where required and working closely with all internal teams and stakeholders until resolution.

The ideal candidate will have a mix of strong technical skills and client facing experience and a background or interest in the financial markets. Key responsibilities include working with global clients and our global client support teams on a wide variety of tasks critical to supporting our customers.

Bachelor’s degree or equivalent experience

1-3 years preferred of service flow experience or CRM ticketing system

1-3 years client support experience, preferred. Ability to work in a fast-paced environment and meet daily deadlines

Strong organizational and time management skills. Capable of prioritizing multiple tasks, working effectively with little or no direction

Excellent verbal, advanced listening, and written English language skills.

Formal meeting organization and facilitation skills

Client service excellence, with a focus on being helpful, reliable, responsive, proactive, friendly, and professional. Ability to methodically breakdown a process or issue by asking critical, thoughtful questions to identify best solution to mitigate impact

Strong analytical and problem-solving skills with attention to detail and follow-up. Advanced analytical skills and ability to perform system analysis

Ability to effectively communicate, collaborate and build relationship with peers, co-workers and management personal from different countries and diverse background

Working knowledge of at least one of Salesforce, ServiceNow, MS Office

Knowledge of financial markets and market data terminology a plus