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Client Support Associate, Voter Voice
FiscalNote
Remote, IND
Full-time
Entry · 1+ years experience
Remote
INR 700000-800000 yearly / year
Discovered 1 months ago
ZendeskContent Management Systems
Key Skills for This Role
ZendeskContent Management Systems
Full Job Posting
- Manage Support requests through email, phone, and chat channels
- Conduct troubleshooting calls, chats, and emails
- Interface with Product/Engineering to meet user needs
- Maintain Knowledge Base (Help Center) to empower self-service UX
- Report on user interaction data from Support tools (Zendesk)
- Recommend software and process improvements to users
- Track client issues and resolutions
- Ensure high levels of Customer Satisfaction with every conversation
- Deliver white glove service to each client
- 1-2 years work experience in support role
- Prior knowledge about customer support and help desk industry preferred
- Ability to manage and assign priority to urgent tasks
- Excellent clarity in communication and telephone/email etiquette
- A knack for developing rapport and appropriately employing empathy
- Love of data and experience using it for informed process change
- Proactive at resolving issues and with high energy and technical acumen
- Proficiency with Zendesk or related help desk software preferred
- Experience with Content Management Systems a plus
- Passion for government processes, civic engagement, and data
- Experience with data analytics a plus
About FiscalNote
Software & SaaS600 employeesFounded 2013
Public policy-intelligence technology company helping corporations, governments, nonprofits, and advocacy groups track legislation, analyze regulation, and engage stakeholders.
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