Associate Software Engineer

Your specific mission is to help our front-line support team solve technical client issues, providing timely solutions and escalating problems to the full development team.

You should feel comfortable handling tickets, learning about new software, and communicating with both our support and development teams.

You will also be instrumental in helping set up and maintain our production servers.

Our team has a wealth of diverse life and career experiences that allow us to think outside of the box and ahead of the curve.

You will get the opportunity to drive the future through new products that delight, while working with a mix of product, design, application engineers, data engineers, and AI experts to devise, nurture, and implement cutting-edge solutions to continuously evolving engineering obstacles.

Your specific mission is to help our front-line support team solve technical client issues, providing timely solutions and escalating problems to the full development team.

You should feel comfortable handling tickets, learning about new software, and communicating with both our support and development teams.

You will also be instrumental in helping set up and maintain our production servers.

Our team has a wealth of diverse life and career experiences that allow us to think outside of the box and ahead of the curve.

You will get the opportunity to drive the future through new products that delight, while working with a mix of product, design, application engineers, data engineers, and AI experts to devise, nurture, and implement cutting-edge solutions to continuously evolving engineering obstacles.

• Deliver excellent service to internal and external stakeholders who include officials of both parties in their official capacity.
• Escalate bugs to the engineering team and track progress within Jira.
• Fix technical problems that front-line support cannot like troubleshooting printer issues, investigating email problems, and performing back-end data updates for clients, among others.
• Monitor production systems for problems.
• Learn how to debug websites and email newsletters using HTML, CSS, and JavaScript.
• Discover the fundamentals of SQL queries and level up your SQL skills.
• Assist with contributions to data pipelines. Our data pipelines span data ingestion, engineering, and search processes to deliver key insights to users. You’ll learn the ins and outs of data validation and optimization to help ensure data accuracy.
• Gain hands-on experience with various backend and web application technologies.
• Partner with teams across R&D functions (Engineering, Product, QA, Data, etc.) to build cohesive, cross-functional solutions.
• Help provide a polished user experience by contributing to responsive and engaging application features for internal and external clients.
• Early coding skills with a desire to learn and grow through software problem-solving.
• 0-1 years of hands-on experience in scripting, software development or equivalent knowledge with modern tech stacks.
• Ability to interpret client specifications, identify website user requirements, and make solid recommendations during client and team meetings.
• Ability to communicate technical information to non-technical audiences.
• Familiarity with .NET and C#, or other object oriented languages.
• Experience with Angular, python, MSSQL, and Redis
• Familiarity with cloud environments and development in Linux/Unix systems (experience with AWS, Bash, nginx, etc. is a plus).
• Familiarity with building and testing HTML email newsletters that function and look great across various email clients.
• Interest in Generative AI and LLM technologies, with a curiosity to learn more.
• Eagerness to learn, explore, and embrace new technologies and development practices.
• SQL knowledge is a plus.