Client Success Manager – Healthcare & Life Sciences

Build strong, trusted relationships across NHS England, NHS Trusts and the wider Healthcare ecosystem.

Develop a deep understanding of our clients, their priorities and the challenges they are looking to solve.

Identify opportunities to strengthen and grow existing client relationships.

Help develop new client relationships and opportunities across Life Sciences and Pharma.

Take a consulting-led approach, starting with the client challenge and shaping solutions around their needs.

Work closely with consulting, engineering, solution and delivery teams to bring the right DXC capabilities to each opportunity.

Develop account plans and maintain a healthy pipeline of opportunities.

Support commercial conversations, deal strategy, forecasting and account governance.

Connect clients with expertise from across DXC to help address complex transformation challenges.

Take on increasing client and commercial responsibility as you develop in the role.

You’ll work alongside specialists from across DXC and gain exposure to a broad range of Consulting & Engineering Services capabilities, including:

ServiceNow, Oracle and Boomi

Application Development and Modernisation

DevSecOps

Dynatrace and Performance Engineering

Data Engineering, Data Platforms, Analytics and AI

Digital Engineering

Consulting and Transformation Services

You might currently be working as a Client Success Manager, Customer Success Manager, Account Manager, Client Manager, Business Development Manager or Consultant within Healthcare and be looking for a role that gives you greater exposure, more responsibility and the opportunity to progress.

Proven experience working within the UK Healthcare sector, with a good understanding of the NHS and its priorities.

Experience within IT Services, Consulting, Digital Transformation or a related technology environment.

A natural ability to build strong, credible and lasting client relationships.

A commercial mindset and the ability to identify opportunities to develop and grow client accounts.

Exposure to technology, consulting or digital transformation services.

Confidence engaging with senior stakeholders across complex organisations.

The curiosity to understand the challenges a client is facing and work collaboratively to identify the right solution.

Strong communication skills and the ability to bring different teams and capabilities together around a client need.

Drive, resilience and a genuine ambition to develop your career.

Experience within Life Sciences or Pharma would be an advantage, but it isn’t essential. What is essential is a strong Healthcare background combined with the relationship skills, commercial potential and ambition to grow into broader client responsibility.

This role is about where you can go next, not simply what you’ve already done.

You’ll have the opportunity to work with important Healthcare clients, gain exposure to significant transformation opportunities and play a role in developing our presence across Life Sciences and Pharma.

You’ll work alongside experienced colleagues across consulting, engineering, technology and delivery, giving you the opportunity to broaden your knowledge, strengthen your commercial capability and continue developing your client leadership skills.

And as you grow, so can your responsibility.

For someone who is ambitious, driven and keen to progress, this is an opportunity to build towards larger client relationships, broader commercial responsibility and future leadership opportunities within DXC.

If you have a strong Healthcare background and you’re ready to step up, challenge yourself and build the next stage of your career with DXC, we’d love to hear from you.

UK Government Security Requirements

Due to the nature of the work and the customers we support, the successful candidate must be eligible to meet UK Government and contractual personnel security requirements, including the applicable residency requirements for the role, and have the right to work in the United Kingdom. Some roles may also be subject to nationality requirements where these are necessary to meet UK Government or contractual security obligations.

Everyone Belongs at DXC

DXC Technology is committed to building diverse and inclusive teams. We welcome applications from all backgrounds and particularly encourage interest from women, underrepresented groups and neurodivergent candidates.

We offer reasonable adjustments throughout the recruitment process and are committed to creating a supportive and accessible environment where everyone has the opportunity to succeed.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

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