Client Services Manager - Private Banking CSM
Role Overview
Standardize and manage service and operational quality across the Private Banking Division.
Key Skills for This Role
Full Job Posting
Role overview
Standardize and manage service and operational quality across the Private Banking Division.
Responsibilities
- Ensure adherence to bank policies and standard operating procedures and compliance with regulations at all levels.
- Create, negotiate, implement, and monitor the success of service-level agreements with partners.
- Manage client service officers and ensure appropriate service levels.
Requirements
- The role requires managing service and operational quality across a Private Banking Division and ensuring adherence to bank policies, procedures, and regulations.
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