Client Services Associate – White Label
Role Overview
GLAS is an international provider of institutional debt administration services, serving lenders, borrowers, issuers, and advisers offering a global platform across Loan Agency and related services, Capital Markets and Restructuring.
GLAS’ vision is to be recognised as the best-in-class independent, non-creditor, conflict-free provider of institutional debt administration services, enabling global clients and counterparties to achieve successful outcomes on their transactions.
The business currently comprises c.500 employees who deliver a solution-based, innovative service, ensuring GLAS is the preferred global partner of choice.
GLAS has a blue-chip customer base developed over many years; select clients include Apollo, Blackstone, CVC, Deutsche Bank and Goldman Sachs.
GLAS has been recognised as the premier independent provider of loan agency and bond trustee services with a portfolio of over $800 billion assets across its global platform.
The company is headquartered in London with offices in Paris, Frankfurt, Madrid, New York, New Jersey, Sydney, Melbourne, Brisbane, Singapore, Dubai, Hong Kong, Jacksonville, Milan and Rome.
Full Job Posting
Responsibilities
- Managing drawdowns, rollovers, rate fixes, pre-payments, redemptions and maturities.
- Inputting relevant data into our loan tracking system.
- Generating and sending notices to Borrowers and Lenders within specific timeframes.
- Receiving and checking SSI’s, initiating the call back process where necessary.
- Managing funds flow between Borrowers and Lenders.
- Making payments through our banking platforms and arranging a foreign exchange transaction where appropriate.
- Calculating and payment of principal repayments, interest, commitment and other fees (including PIK and non-pro rata events)
- Reconciling accounts.
- Handling of transfers ensuring requests comply with the transaction documentation and the collection of transfer fees.
- Understanding of deal documentation for inputting into the system or responding to Borrower / Lender queries.
- Dealing with client queries in a timely manner.
- Dealing with Audit request.
- Timely escalation of relevant matters to Team Leader and/or Managers.
- Due diligence with regards to potential fraud, money laundering, and both financial and reputational risk to GLAS.
- Onboarding new transactions into internal systems
- Obtaining proper documentation from clients to onboard borrowers and lenders
- Opening bank accounts for new transactions
- Handling communication for deal closings including KYC, document intake, operational matters
- Experience and Qualifications
- Proven examples of working to tight deadlines
- A high degree of detail and strong organisational skills
- Previous experience of using SOLVAS desirable
- A desirable degree in a finance or business related field
- Person Specification
- Strong attention to detail and ability to work to tight deadlines
- Flexibility to adapt to the changing needs of a growing business
- The ability to represent GLAS to high standards and expectations at all times
About GLAS
GLAS is a privately owned financial-services firm providing loan administration, debt administration, restructuring, and trustee services to credit-market participants.
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