Client Services Associate (Arabic)

Overview

Client Services Associate

Responsibilities

• Provide timely, accurate, and professional assistance to clients via live chat, phone, and email
• Support CFD and financial trading clients across multiple regions and languages
• Handle client queries related to trading platform functionality, deposits/withdrawals, KYC, and general support
• Assist in resolving issues collaboratively with Compliance, Risk, Payments, and Dealing teams
• Manage and resolve client complaints at the first point of contact whenever possible
• Ensure all communication meets internal quality standards and complies with regulatory guidelines
• Follow established procedures and contribute feedback for service quality improvement
• Use CRM and ticketing systems (e.g., Zendesk, UAA, Jira) to manage client interactions
• Review client feedback to identify opportunities for better customer experience
• Contribute to knowledge bases, FAQs, and process documentation
• Work with Product, Operations, and Compliance teams to resolve client issues
• Provide insights on recurring issues to support product and process improvements

Requirements

• 1-2 years of experience in customer service within online trading, forex, or CFD environments
• Understanding of financial platforms, trading concepts, and client-support workflows
• Knowledge of regulated environments and KYC/AML processes
• Excellent communication (both Arabic and English are mandatory) and problem-solving skills
• High emotional intelligence, empathy, and a customer-centric mindset
• Strong multitasking skills and ability to work in a fast-paced environment
• Proficiency with CRM/ticketing tools (e.g., Zendesk, Jira)
• Curious, proactive, and committed to continuous improvement
• Comfortable working with ambiguity and shifting priorities
• Collaborative and supportive team player
• What you will get in return:
• Competitive Salary: We believe great work deserves great pay! Your skills and talents will be rewarded with a salary that makes you feel valued and motivated
• Work-Life Harmony: Join a company that genuinely cares about you -because your life outside of work matters just as much as your time on the clock
• Generous Time Off: Need a breather? Our annual leave policy lets you recharge and enjoy life outside of work without a worry
• Employee Referral Program: Love working here? Share the love! Bring your talented friends on board and get rewarded for growing our awesome team
• Comprehensive Health Benefits: We’ve got your back with a medical insurance plan. Plus, location-specific benefits and perks!
• Workation Wonderland: Live your digital nomad dreams with 30 extra days to work remotely from anywhere in the world (some restrictions apply). Adventure awaits!
• Volunteer Days: Make a difference! Take two additional paid days each year to support causes you care about and give back to the community
• Be a key player at the forefront of the digital assets movement, propelling your career to new heights!
• Join a dynamic and rapidly expanding company that values and rewards talent, initiative, and creativity.
• Work alongside one of the most brilliant teams in the industry.