Customer Success Manager Client Services And Onboarding

Founded in Toronto, Canada in 2016, Tripstack has been part of Etraveli Group since 2019.

It is a B2B Flights as a Service provider and a world leader in virtual interlining.

Operating from offices in Canada, India, and Poland, Tripstack is the gateway into Etraveli Group’s world leading tech platform - giving partners access to global flight content, virtual interlining, and a full suite of services including payments, fraud prevention, pricing, and customer support.

As a world leader in virtual interlining technology, Tripstack connects non-partner, low-cost and full-service carriers, enabling the creation of unique and flexible itineraries through a simple, cost-effective API.

Its technology ingest over 30B price points and handles over 240 million searches daily.

Through partnerships with airlines, OTAs, and other distribution channels across the globe, Tripstack expands networks, drives new revenue streams, and offers more choice at competitive prices, all backed by robust technology and traveler protection.

www.tripstack.com

www.etraveligroup.com

The role

We are seeking a customer-centric Customer Success Manager with superior organizational and communication skills to join our growing team.

This role is not a traditional sales position; its primary focus is on the post-sale customer journey.

Your primary mission is to ensure our clients achieve their desired outcomes and realize the full value of our partnership.

You will manage the post-sale operational lifecycle, focusing strictly on the internal processes for customer onboarding, implementation, and ongoing support.

You will ensure all requirements are delivered, working in parallel with Account Managers who own the strategic growth and long-term success of the account.

Your success will be measured by client health, retention, and the ability to grow partner revenues as a direct result of the value you help clients achieve.

You will facilitate introductions to the appropriate sales team when a client expresses interest in expansion, but you will not be responsible for negotiation or closing new sales.

We offer an opportunity to work with a young, dynamic, and a growing team composed of high-caliber professionals.

We value professionalism and promote a culture where individuals are encouraged to do more and be more.

If you feel you share our passion for excellence, and growth, then look no further.

We have an ambitious mission, and we need a world-class team to make it a reality.

Upgrade to a First Class team!

At Tripstack, we proudly believe in embracing diversity.

This is true for our team, clients, communities and stakeholders.

We are an equal opportunity employer and committed to creating a safe, healthy and accessible environment.

We encourage applications regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or any other grounds protected by law.

Please let us know if you need any accommodations during any part of the recruitment process.

Tripstack thanks all applicants for their interest, however only those selected to continue in the process will be contacted.

Learn more about us at www.tripstack.com

Role Level: Mid-Level Work Type: Full-Time Country: United Arab Emirates City: Dubai Company Website: https://www.tripstack.com Job Function: Others Company Industry/

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