Client Services and Collection Specialist

Overview

Key Responsibilities

• Minimum 1–2 years of experience in the UAE real estate industry preferably with a real estate developer.
• Previous experience in customer service, collections, receivables management or client relations.
• Experience in following up with clients regarding due payments, payment plans and account reconciliation.
• Strong customer handling and conflict resolution skills, with the ability to manage difficult conversations professionally.
• Excellent verbal and written communication skills in English.
• Additional languages (Arabic, Spanish, French, Russian, Hindi, Urdu, Chinese, etc.) will be considered an advantage.
• Good knowledge of Microsoft Office applications, particularly Excel and Word, as well as PDF editing tools and general business software.
• Experience working with CRM systems and customer databases.
• Strong organizational skills with the ability to manage multiple customer accounts and follow-up schedules simultaneously.
• High attention to detail and accuracy in maintaining customer records and payment information.
• Ability to work under pressure and achieve collection and customer service targets.
• UAE driving license is preferred.
• Professional appearance and customer-oriented attitude.

Requirements

• Bachelor’s degree in Business Administration, Finance or related field.
• 3+ years of experience in client services, collections, or customer relations (preferably in real estate/developer sector in the UAE).
• Experience with off-plan projects and post-sales customer management.
• Familiarity with SPA terms, payment schedules, Oqood registration, DLD procedures and handover processes.
• Experience handling payment defaults, restructuring requests and settlement negotiations.
• Knowledge of Odoo, Salesforce, Zoho CRM or similar systems.

Job Type: Full-time

Experience

• two: 3 years (Preferred)

Language

• Hindi (Preferred)
• Spanish (Preferred)
• French (Preferred)