Client Service Specialist

Oversight of client projects from contract signature to accounts receivable

Responsible for providing a high level of customer service

Coordinate audit planning efforts between the auditor and client, ensuring audit timing windows are maintained

Oversee Internal coordination and project outcome; effectively and efficiently processes internal and external request associated with the client

Communicates directly with the client and works to find solutions for the client

Ensure quality of data and timelines meet requirements in accordance with scheme and DNV’s ICP and internal KPI’s

Review audit data and update multi system database to account for the changes impacting the clients’ certifications

Consistently meet key metrics - KPI’s related to scheduling and planning, response time internally and externally, and Reports

Interacts with other departments including Sales, Technical, and auditors to ensure a superior customer experience

Ensure on-time certificate delivery

Supports with invoicing and collections process as required

Bachelor's degree

Minimum of 5 years customer service with at least 1 year of experience related to ISO 9001, ISO 14001, and/or ISO 45001

Ability to work in a fast-paced environment and handle multiple competing tasks and demands

Experience with Microsoft Office

Strong written and verbal English communication skills

We conduct pre-employment background screening

What is Preferred :

Ability to read/interpret audit protocols and work instructions

Good interpersonal, communication and internal and external stakeholder management skills with ability to drive and achieve results in an independent manner through functions, geographies and stakeholders