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Client Service Assistant, Private Wealth (Contract)

BMO Financial Group
Toronto, CAN
Full-time
Mid-Senior
Onsite
Discovered 2 days ago
Private wealth client serviceWealth management operationsInvestment productsFinancial planning and investment softwareClient relationship managementAccount transfers

Full Job Posting

About BMO Nesbitt Burns

BMO Nesbitt Burns is part of BMO Private Wealth and uses a collaborative wealth-management model spanning investment management, private banking, wealth planning, and trust and estate.

Role overview

The Client Service Assistant supports investment advisors, their teams, and private wealth branch operations through administration and client service.

The role contributes to client relationship management, retention, and business objectives.

Responsibilities

  • Coordinate advisory-team marketing, social media, client recognition, and events; schedule appointments and prepare for client meetings.
  • Handle client inquiries, basic money movement, technology issues, account opening and updates, and timely confidential follow-up.
  • Prepare reports and documents, process account and file items, and maintain client databases and files.
  • Assign and track team tasks; provide technology and process support and share training, guideline, and business updates.
  • Support client relationships and portfolios, assist with investment-related service, and collaborate with internal partners and the community.
  • Follow risk, privacy, compliance, legal, and ethical requirements; safeguard assets and confidential information.
  • Analyze issues, decide next steps, and escalate as needed.

Qualifications

  • Typically 1–2 years of relevant experience.
  • A related post-secondary degree is desirable, or an equivalent combination of education and experience.
  • Wealth-management and branch-operations knowledge, and knowledge of traditional and non-traditional investment products, are assets.
  • Familiarity with financial-planning and investment-industry technology is required.
  • Must meet licensing and certification requirements for the applicable branch or jurisdiction.
  • Good verbal and written communication, organization, collaboration, and team skills.

Role scope

The role handles complex and diverse tasks within established rules and limits; broader work may be assigned as needed.

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