Client Service and Operations Officer (Arabic Speaker) – Riyadh, Kingdom of Saudi Arabia

****Who We Are Looking For****

****What You Will Be Responsible For****

• As an Officer, Client Service and Operations, you will
• Provide deputy management of Client Service Operations function for State Street Saudi Arabia Financial Services (SSSAFS):
• Act as a single point of contact for Custody only / full-service clients, liaising with other internal State Street departments to aid the execution of client deliverables.
• Actively engage with clients to collectively manage any open issues to a timely resolution.
• Have knowledge of all KYC/AML obligations at State Street and participate in periodic reviews, onboarding documentation collection as required.
• Have responsibility for investigation, timely closure or escalation of aging enquiries, with close consideration of associated level of risk.
• Liaise with State Street departments and external entities to ensure timely and accurate resolution of queries.
• Oversee delivery of monthly KPI reporting / scorecard where applicable.
• Facilitate the opening and Closing of Funds and market accounts on behalf of clients
• Actively attain SME level knowledge and understanding of business processes and flows via in-depth analysis of workflows and Standard Operating procedures

****Delivery Of Risk And Control Processes For:****

• Funds Transfers and Transaction Origination
• Credit Exposure
• Managing and resolving reconciliation breaks
• Failed Trades management
• Overdraft reporting and managing resolution
• Unapplied and Non-receipts of Funds reporting and managing resolution.
• Ensure timely and accurate delivery of monthly / quarterly / annual accounting reports to clients
• Manage and act as escalation for all fund accounting queries received from clients
• Develop and maintain excellent working relationship with colleagues and other business areas within State Street, ensuring maximum co-operation across relevant State Street divisions, ensuring platinum service provision for our clients.
• ****What We Value****
• These skills will help you succeed in this role
• Ability to work on own initiative.
• Strong work ethic and willingness to get the job done.
• Willing to drive growth across client base.
• Ability to work under pressure and in a deadline driven environment
• Ability to lead a team performing multiple functions
• Excellent problem solving and analytical skills, attention to detail and organization

****Education & Preferred Qualifications****

• Batchelor’s degree in Finance, Business or Accounting preferred
• Proven track record in a client service and operations environment with over 3+ years client facing experience.
• Fluent in Arabic and English (written and spoken).
• Knowledge of PAM accounting system is a strong advantage.
• ****Additional Requirements****
• Demonstrated managerial, leadership and decision making abilities.
• In depth knowledge of financial securities markets, language and products as well as legal and regulatory requirements
• Strong experience in Banking and Financial Services environment
• ****About State Street****
• What we do.
• State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world.
• From technology to product innovation, we’re making our mark on the financial services industry.
• For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people.
• We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.
• Work, Live and Grow.
• We make all efforts to create a great work environment.
• Our benefits packages are competitive and comprehensive.
• Details vary by location, but you may expect generous medical care, insurance and savings plans, among other perks.
• You’ll have access to flexible Work Programs to help you match your needs.
• And our wealth of development programs and educational support will help you reach your full potential.
• Inclusion, Diversity and Social Responsibility.
• We truly believe our employees’ diverse backgrounds, experiences and perspectives are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients.
• We warmly welcome candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality.
• Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader.
• You will have tools to help balance your professional and personal life, paid volunteer days, matching gift programs and access to employee networks that help you stay connected to what matters to you.
• State Street is an equal opportunity and affirmative action employer.
• Discover more at StateStreet.com/careers
• ****About State Street****
• Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability.
• We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.
• We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential.
• As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most.
• Join us in shaping the future.
• As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.
• Discover more information on jobs at StateStreet.com/careers