Client Sales Support III

The Client Sales Support III role will be responsible for enabling our team to deliver best in class reporting, insights and processes for our B2B and B2C partners. The role is to support our wider go to market team to enable them to operate more efficiently and effectively.

The role will work closely with our Strategic Relationship Managers to help with reporting, enablement and operational tasks as well as identify ways in which they can be improved and refined. The successful candidate will have a keen eye for detail, and be process driven.

Reporting and Processes

Ultimate responsibility for sales and insight reporting for our partners, this will include:

Weekly trade reporting of B2B and B2C sales for the likes of Tesco, Morrisons, IKEA, Mitchells & Butlers across our Cashstar and incentives platforms

Trade reporting for our B2B partners such as Reward Gateway, Prezzee

Monthly trade packs for our brand partners and clients

Review the processes in which are reporting is delivered, and actively identify ways in which we can automate and streamline the reporting process

Identify new insights and information which can provide opportunities for growth and enhancing BHN’s reputation as a partner that proactively identifies emerging trends in the gift card industry

Support the marketing efforts with campaign analysis

Supporting with re-forecasting and budgeting requirements for external and internal budgeting purposes

Assist with requests for new product builds

Support the launches of new programmes with setup documentation, and internal coordination

Assist with the implementation of promotional campaigns on our Cashstar B2C partner sites

Operational & Administrative Support

Create process documentation for:

Product onboarding

Platform onboarding

New programme launches

Project management support for new launches

Product rate change requests

Ad-hoc requests support for items like reporting, faceplate updates

help support Relationship Management Team with ABR’s and QBR’s

Identifying process improvements for our operational delivery of gift card programmes for our Cashstar clients

Create process documentation for: Product onboarding Platform onboarding New programme launches

Internal & External Stakeholders

External :

Client contacts including Sales, Marketing, Loyalty, Customer Care, Finance, and IT

Internal :

Strategic Relationship Manager’s

Product, Content, IT, Finance, and Operations teams

Wider Blackhawk Network teams where applicable

Previous experience in sales support, operations, or data analysis roles desirable

Commercially curious with an ability to recognise opportunities without being account-facing

Strong written and verbal communication skills

Highly organized with strong attention to detail and follow-through

Comfortable working independently in a fast-paced, high-volume environment

Strong interpersonal skills with the ability to collaborate across teams and levels

Working knowledge of Microsoft Excel, PowerPoint, and Word

We seek candidates who not only demonstrate curiosity and adaptability in emerging technologies but have also successfully implemented and utilized AI tools to enhance their work, improve processes, or deliver measurable results. Our teams embrace continuous learning and the thoughtful integration of AI to create meaningful impact – for our employees and the future of work.

Work-Life Balance: 25 days annual leave, birthday time off, and volunteering leave.

Health & Well-being: Private medical insurance, employee assistance program, enhanced parental leave, and free eye tests.

Financial Rewards: Group income protection, pension scheme, and exclusive discounts with our bYond card.

Flexibility & Engagement: Office group activities and support for physical and mental health.

Recognition: Participate in Flyers, our leading recognition program with financial rewards.

Hybrid: Typically 2 days per week in the office. We’re open to flexible working arrangements and will consider reasonable adjustments in line with individual needs.

Candidate Journey at BHN:

Stage 1: Shortlisting of suitable candidates

Stage 2: Screening Call

Stage 3: Interview(s) with Hiring Manager(s)

Stage 4: Feedback/Hired

Join us and be part of a company that’s shaping the future of branded payments. Apply today and take the next step in your career!

Blackhawk Network is an equal opportunities employer. We value diversity and are committed to creating an inclusive environment for all employees. We welcome applications from all backgrounds and will make reasonable adjustments throughout the recruitment process.