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Sr. Operations Manager - Fixed term contract

Blackhawk Network

North Sydney, AUS

Full-time

Onsite

Discovered 1 weeks ago

APAC operations managementMicrosoft Office SuiteEnglishProject managementData analysis and KPI monitoringBudget management

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Role overview

Supports the Senior Operations Director in coordinating regional operations across APAC.

The role focuses on efficient business execution, strategic alignment, operational performance and stakeholder coordination.

This is a maternity replacement fixed-term contract through the end of June 2027.

Some travel within APAC may be required; the role supports remote teams and operates in a multicultural environment.

Key responsibilities

Support day-to-day APAC operations and develop processes aligned with company objectives and regional opportunities.
Monitor KPIs and support continuous improvement and operational excellence.
Coordinate, mentor and develop the regional operations team.
Assist with regional budget development, management, monitoring and cost-effective resource allocation.
Ensure compliance with local regulations, company policies and industry standards.
Maintain relationships with customers, suppliers and internal teams; identify and mitigate operational risks.
Support regional projects, conduct market analysis and collaborate with Sales and Marketing across Commerce and Incentives.
Prepare operational reports and recommendations, and contribute to internal and external strategy and planning meetings.

Qualifications

Bachelor’s degree in business administration, operations management or a related field; a master’s degree is preferred.
Minimum 5–7 years of operations management or similar business-function experience, with significant APAC experience.
Experience supporting senior management and the ability to manage and develop teams.
Strong analytical, problem-solving, communication, interpersonal and project management skills.
Ability to adapt to changing market conditions and business needs; understanding of APAC cultural nuances and business practices.
Familiarity with BHN systems and operational tools; Microsoft Office Suite proficiency, including Word, Excel, PowerPoint and Outlook, is essential.
English proficiency is required; additional APAC-relevant languages are a plus.

Competencies

Leadership support, strategic thinking and a results-oriented approach.
Customer focus, innovation, collaboration and adaptability.
Integrity and commitment to operational excellence and efficiency.

About Blackhawk Network

BHN provides branded payment solutions, including gift cards, e-gifts, corporate payouts and rewards, through a global platform and network.

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