Client Relationship Manager - Health (Remote)

Role Overview

Responsibilities

• Manage client relationships, support issue resolution, align goals, and deliver product enhancements.
• Lead Client Business Reviews, communicate return on investment, document action items, and outline future strategies.
• Conduct Workflow Assessments involving planning sessions, user shadowing, recommendations, documentation, and presentations.
• Guide clients from implementation to ongoing account management.
• Partner with Support, Product, and Development to resolve service tickets and improve the client experience.
• Support renewals, revenue retention, cross-sell, upsell, and expansion opportunities.
• Monitor product usage, provide configuration guidance, gather NPS feedback, and maintain Salesforce account documentation.
• Meet performance metrics and KPIs for assigned accounts.

Requirements and Qualifications

• Bachelor's degree or equivalent experience.
• At least 4 years of healthcare IT industry experience.
• Provider-based background recommended.
• Proficient in Salesforce.
• Conceptual understanding and some use of GenAI, Copilot, or GPT functionality.
• Understanding of the healthcare revenue cycle.
• Collaborative, adaptable, polished, and able to work with changing organizational needs.
• Travel up to 25-30% is required.

Workplace

• The role is advertised as remote, with the company also describing remote, hybrid, and in-office flexibility.

Benefits

• Compensation package and bonus plan.
• Medical, dental, vision, and matching 401(k) benefits.
• Flexible time off, including volunteer time off, vacation, sick time, and 12 paid holidays.

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