Client Relationship Manager / Client Support / Junior Account Executive

Role overview

Responsibilities

• Manage relationships with prospective and current partner organizations and respond to client and stakeholder inquiries.
• Schedule and attend virtual meetings; maintain contact databases and records; prepare follow-up communications.
• Support partner onboarding and engagement activities and assist with simple proposals or presentations.
• Coordinate online event and information-session logistics and gather feedback to improve client experience.
• Collaborate with Alliance leadership and help ensure partner interactions reflect the Alliance’s mission and values.

Qualifications

• Client relationship, stakeholder management, responsiveness, and service-oriented support skills.
• Clear written and verbal communication, professional email etiquette, and confidence in virtual meetings.
• Organizational skills for scheduling, accurate records, follow-up tracking, and managing multiple remote tasks.
• Basic business and account support skills, including proposals, presentations, and partnership or account objectives.
• Comfort with video conferencing, CRM or contact management tools, shared documents, and spreadsheets.
• Ability to work independently and reliably part-time and collaborate with an international, multicultural team.
• Strong interest in Africa-focused initiatives, international education, and global business networks.
• Bachelor’s degree in business, communications, international relations, or a related field, or equivalent practical experience.
• Prior educational or nonprofit project experience is an asset.