Client Relationship Manager

About This Role

Job Title

• Client Relationship Manager – Company Formation (KSA)

• 📍 Location

• Saudi Arabia (Riyadh) – or as agreed with Line Manager

• Role Overview

• The Senior Client Relationship Manager is responsible for managing high-value client relationships and leading end-to-end company formation processes in Saudi Arabia. The role ensures seamless delivery of corporate services, compliance with local regulations, and an exceptional client experience.

• Key Responsibilities

• Client Relationship Management

• Act as the primary point of contact for key clients and stakeholders

• Build and maintain strong, long-term client relationships

• Understand client business objectives and provide tailored solutions

• Manage client expectations and ensure high levels of satisfaction

• Company Formation & Corporate Services

• Lead and manage the full company incorporation process in KSA, including:

• MISA licensing

• Commercial Registration (CR) issuance

• Chamber of Commerce registration

• Municipality licenses (Baladiya)

• Advise clients on appropriate legal structures and setup options

• Coordinate with government entities and third parties to ensure timely processing

• Operational Management

• Oversee multiple client projects simultaneously and ensure timely delivery

• Work closely with internal teams (Immigration, PRO, HR, Finance)

• Ensure all documentation is accurate and compliant with Saudi regulations

• Identify and mitigate risks or delays in processes

• Business Development Support

• Identify opportunities to expand services with existing clients

• Support proposals, pricing discussions, and client onboarding

• Contribute to revenue growth through upselling and cross-selling

• Compliance & Governance

• Ensure all services are delivered in line with Saudi Labor Law and regulatory requirements

• Maintain up-to-date knowledge of KSA regulations (MISA, Qiwa, GOSI, etc.)

• Ensure proper documentation and record-keeping

• Qualifications & Experience

• 1-2 years of experience in client relationship management or corporate services

• Strong experience in company formation in Saudi Arabia (MISA, CR, licensing)

• Experience dealing with government portals (Qiwa, Muqeem, GOSI, Mudad) is preferred

• Fluent in English (Arabic is highly preferred)

Key Competencies

• Strong stakeholder management skills
• Excellent communication and negotiation skills
• High attention to detail and compliance awareness
• Ability to manage multiple clients and deadlines
• Commercial mindset with client-focused approach

Nice to Have

• Experience in relocation or immigration services
• Existing network with government entities in KSA
• Experience working with multinational clients
• Reporting Line
• Reports to: Operations Director / Head of Corporate Services

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