Client Relations & Operations Executive

Requirements

• Minimum of 5 years of experience in corporate client servicing, customer relationship management, training coordination, or a similar client-facing role.
• Strong verbal and written communication skills, with the ability to interact professionally with corporate clients, trainers, participants, and internal stakeholders.
• Proven ability to build and maintain client relationships while delivering a high standard of customer service.
• Experience coordinating training programs, managing schedules, and handling multiple clients or projects simultaneously.
• Strong organizational, planning, and time-management skills, with the ability to prioritize competing requirements and meet deadlines.
• Demonstrated ability to resolve client concerns, manage expectations, and address operational challenges proactively.
• Ability to coordinate effectively with cross-functional teams and manage stakeholder expectations throughout the training lifecycle.
• Proficiency in MS Office applications, calendar management, and CRM or other training management systems.
• Strong attention to detail and the ability to maintain accurate training records, participant information, and trainer schedules.
• A proactive, customer-focused approach with a commitment to training quality, client satisfaction, and continuous service improvement.