Client Relations & Back-up Sales

Cloud Spaces

Client Relations Executive (with Back-up Sales Responsibilities)

Client Experience & Relationship Management

• Act as the primary point of contact for clients and visitors, delivering a professional and welcoming experience.
• Build and maintain strong relationships with clients to ensure high levels of satisfaction and retention.
• Manage client onboarding, check-ins, and ongoing engagement activities.
• Proactively address client inquiries and coordinate solutions to enhance the customer experience.
• Support the creation of a vibrant, collaborative, and service-oriented workplace environment.

Sales Support & Business Development

• Support the Center Manager in achieving occupancy and revenue targets.
• Manage and follow up on sales leads through the CRM system.
• Conduct workspace tours and assist with membership sales and upselling opportunities.
• Maintain accurate client records and sales pipeline updates within the CRM platform.
• Act as a certified back-up sales representative when required.

Operations & Administrative Support

• Assist with day-to-day center operations to ensure smooth service delivery.
• Provide reception coverage when required.
• Support invoicing, billing administration, and collections activities.
• Ensure accuracy of client documentation, contracts, and operational records.
• Coordinate with internal teams to maintain service excellence and operational efficiency.

What Success Looks Like

• Delivering exceptional customer experiences that drive client satisfaction and retention.
• Supporting sales conversion and revenue growth through proactive lead management and relationship building.
• Maintaining operational excellence and contributing to a positive workplace culture.
• Building trusted relationships with clients while supporting the overall success of the center.

Qualifications & Experience

• Previous experience in Client Relations, Customer Service, Hospitality, Sales Support, or a similar customer-facing role.
• Strong interpersonal and communication skills with a professional and confident presence.
• Customer-focused mindset with a passion for delivering exceptional service.
• Highly organized, proactive, and results-oriented.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency in Microsoft Office applications, particularly Excel.
• Familiarity with CRM systems and basic billing or invoicing processes is preferred.

Why Join Cloud Spaces?

• Be part of a growing and innovative premium workspace brand.
• Work in a dynamic, collaborative, and customer-centric environment.
• Gain exposure to sales, operations, and client relationship management.
• Access career development opportunities with a pathway toward leadership and management positions.
• If you are passionate about creating exceptional client experiences and enjoy working in a people-focused environment, we would love to hear from you.