Client Project Manager

Overview

Key Responsibilities

• Leads and directs concurrent standard or complex projects, often managing multiple projects in parallel within fast paced delivery environments.
• Engages with stakeholders to deliver projects from original concept through final implementation.
• Ensures client satisfaction and manages escalations, acting as a single point of contact to the client, demonstrating confidence, resilience, and a strong assertive delivery approach when faced with challenging stakeholders or high pressure situations.
• Ensures that the project delivers an as-sold solution, remains within the baselined budget and is delivered on time whilst maintaining quality criteria and client satisfaction.
• Manages the delivery of the project, including rigorous scope control and change management.
• Documentation and management of risks and issues.
• Ensures clear and concise communications to all stakeholders.
• Provides pre-sales support by working with sales teams to scope and cost a project solution which includes the completion of a proposal. This may include client presentations of our delivery approach as part of a tender process.
• Identifies opportunities and influences the sale by conducting a business conversation with the client, positioning organizational consulting and technical services offerings.
• Coordinates activities of the project teams through task delegation and resource assignment.
• Performs any other related task as required.