Client Onboarding Specialist (HNWI)

Role overview

Responsibilities

• Coordinate onboarding documentation and account setup; explain procedures, document requirements, verification steps, and timelines to clients.
• Collect and review identification, proof of address, source-of-funds information, and supporting materials; support KYC, CDD, and EDD.
• Liaise with relationship managers, compliance, operations, and service providers; track progress and outstanding documents.
• Maintain client profiles, verification records, correspondence, and audit-ready documentation.
• Identify incomplete submissions, inconsistencies, and risk indicators for escalation; protect confidential information and follow security policies.
• Improve workflows and client experience; prepare onboarding status and performance reports.

Requirements

• 3+ years of relevant client onboarding, private banking, wealth management, financial services, or compliance experience is preferred.
• Familiarity with KYC, CDD, EDD, verification, and financial documentation; high-net-worth client experience is an advantage.
• Strong organization, attention to detail, communication, integrity, confidentiality, and professional judgment.
• Familiarity with CRM, onboarding, digital verification, and document management systems.
• Able to manage multiple cases, work independently remotely, and coordinate with cross-functional teams.
• A bachelor's degree or equivalent in business, finance, banking, or a related field is preferred; certifications are not required.

What the employer offers

• Flexible part-time remote work in a client-focused environment.
• Collaboration and exposure to client lifecycle management, compliance operations, and process improvement.
• Opportunity to contribute to client satisfaction, operational efficiency, and trusted relationships.