Client Onboarding Associate

Learning how to repair and troubleshoot the Managed Office products including but not limited to Printers, Multifunction Copiers, Large format units, network connectivity and our MSP tech stack

Following procedures for removal and delivery of equipment

Installing equipment on-site and make necessary adjustments

Providing outstanding customer service to our clients

Inventory management

Demonstrates strong technical and customer relations skills

Performs basic network connectivity / installations

Accurately diagnose, repair, and maintain equipment and accessories to optimum operating condition within Novatech and manufacturers specifications

Identify the most cost-effective troubleshooting procedure

Addressing customer concerns with a positive attitude while ensuring optimal outcome

Learning new things quickly and solving problems

Shows interest in electronics, mechanics, or computers

Noticing the details and going the extra mile

Effective problem solving, deductive reasoning, analytical and time management skills

Willingness to learn and be certified on products

Recently completed a degree in Information Technologies or currently pursuing a degree

A desire to solve problems

Experience resolving customer issues

A proven attendance history and a strong desire to excel

Copier / printer service experience a plus

A valid driver’s license

Professional appearance and demeanor

Proficient verbal and written communication skills (use of company email for external customer communications)

Lift, push or pull up to 100 pounds

Load trucks and vehicles

Stand up to 8 hours a day

Drive to client locations - company vehicle is provided to facilitate employee travel between job sites and personal use of company vehicle is not allowed

Novatech provides competitive compensation, great benefits, a positive upbeat culture, and ongoing professional development for your career.

Market competitive salary based upon experience

Mileage reimbursement program

Comprehensive benefit package including medical, prescription, dental, vision, life insurance and other supplemental coverage

401(k) plan with matching company contribution

Generous Paid Time Off, Volunteer Time Off, Floating Holiday, Company Holidays and Parental Leave

Employee Recognition Programs

Novatech provides equal employment opportunities (EEO) to all employees and applicants. We consider qualified applicants for employment regardless of race, color, religion, creed, national origin, sex, pregnancy, sexual orientation, gender identification, disability, alienage or citizenship status, marital status, genetic information, veteran status, or any other characteristic protected under applicable law.